Micro Focus support does not support issues coming from custom Groovy scripting. The OBM forum should be used for hints around such topics. Example topic on the matter:

/it_ops_mgt/ops_bdg/f/itrc-162/274039/obm-ticket-create-close-issue

For Remedy there are few partner solutions available now that can be used:

https://marketplace.microfocus.com/itom/content/zigiops-for-bmc-remedy

https://marketplace.microfocus.com/itom/content/applink-clip-for-omi-for-bmc-remedy

https://marketplace.microfocus.com/itom/content/applink-clip-for-omi-for-remedyforce-salesforce

We have some available EPI scripts that one can look up to for advices for similar topics:
https://marketplace.microfocus.com/itom/search?q=script

Micro Focus Software Support
The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.
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