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BSM 9.10: Error when trying to log into BSM

MigrationDeletedUser

Hello,  

 

I am getting the below error from IIS.   I have checked everything on the Microsoft website for the article on this error. 

 

HTTP Error 500.0 - Internal Server Error Calling LoadLibraryEx on ISAPI filter "I:\HPBSM\bin\IIS\isapi_redirect.dll" failed

 

Does anyone have a clue as to hpow to resovle this or seen this with BSM 9.10 and IIS 7.5?

 

Any information greatly appreciated.

 

Thanks.

Parents Reply Children
  • 0 in reply to 

    1. Stop BSM.
    2. Open the cmd prompt.
    3. Go to the %topaz_home%\dat folder.
    4. Run iisremoveconfig.bat.
    5. Run iisconfig.bat
    6. Restart BSM

     

     

    Since IIS uses the process identity to load and run an ISAPI Filter, it means that the process identity failed to have ACL to load the ISAPI Filter DLL. For IIS6 in worker process isolation mode, the process identity is configurable and is at least a member of the IIS_WPG group

     

     

    Also Checked permissions of the file isapi_redirect.dll, shows
    Administrators (<hostname>\Administrators)
    SYSTEM
     
    On my (working) system there also is
    Users (<hostname>\Users) with Users : Read & Execute

    Changed that, now the filter loads.
    Restarted IIS and BAC

     

    Revert in  case you face any issue

     


    .

  • 0 in reply to 
    Hi Kumaran,

    Ensure the ID with which your BSM service is running is having admin rights on GW & DPS server.

    First stop BSM Service. Then run <BAC_install_dir>\dat\iisremoveconfig.bat and then again
    <BAC_install_dir>\dat\iisconfig.bat. It should fix the issue.

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