Verified Answers

If an answer to your question is correct, click on "Verify Answer" under the "More" button. The answer will now appear with a checkmark. Please be sure to always mark answers that resolve your issue as verified. Your fellow Community members will appreciate it!  Learn more

  • State Suggested Answer
  • Replies replies
    5
  • Answers answer
    1
  • Subscribers subscribers
    17
  • Views views
    193
  • Users 0 members are here
Related
Options

Network Automation - Modules page information

Giacomo Gatti

Hello,

I have read in the documentation that the Device Blade/Modules page is is updated weekly by the Module Status diagnostic.

i have a device with the Blade/Modules page empty but the diagnostic shows a bunch of modules.

Can you help me understand why the modules page is empty ?

Best regards and thaks in advance.

Giacomo.

Parents
  • 0  

    Hi, let me see if I can help.

    For the device that you are asking about, what is the make / model of device?  

    Also, what is the version of NA and can you say if you have the most recent driver for this device?  

    You looking at View / Device Detail / Modules, correct?  

    If you do this step for a similar model device, do you see data or it too is empty?  It would be interesting to see if this is just an issue for one device or all of these models.  

    If the last diagnostic NA Module Status was successful and you see data there, you should see data unless a) you have a device that doesn't support this parsing (why I ask for the model of device) or perhaps a driver issue / parsing issue (why I ask for driver & NA version).  

    Now, the diagnostic module status.  You say you see data when you look at View / Diagnostics / NA Module Status, correct?  

    What is the date for "This is the most recent diagnostic"?

    I may have some follow up questions / things you can look for, but your answers may give a good direction on what to look at next.  

    Thanks,
    Chris

Reply
  • 0  

    Hi, let me see if I can help.

    For the device that you are asking about, what is the make / model of device?  

    Also, what is the version of NA and can you say if you have the most recent driver for this device?  

    You looking at View / Device Detail / Modules, correct?  

    If you do this step for a similar model device, do you see data or it too is empty?  It would be interesting to see if this is just an issue for one device or all of these models.  

    If the last diagnostic NA Module Status was successful and you see data there, you should see data unless a) you have a device that doesn't support this parsing (why I ask for the model of device) or perhaps a driver issue / parsing issue (why I ask for driver & NA version).  

    Now, the diagnostic module status.  You say you see data when you look at View / Diagnostics / NA Module Status, correct?  

    What is the date for "This is the most recent diagnostic"?

    I may have some follow up questions / things you can look for, but your answers may give a good direction on what to look at next.  

    Thanks,
    Chris

Children
  • 0 in reply to   

    Hi Chris thanks for your answer,

    i will try to answer all your question

    the model of the device is C9606R.

    NA is still 2019.05, we are waiting for our db to be upgraded from 12c to 19c to further upgrade NA.
    Driver is Cisco routers, Catalyst 4000 & 6000 series switches, L3 switches, IOS version 12.x, 15.x, 16.x, 17.x & IOS-XE 3.x & 4.x, AP running version 1.x & 8.x, so i don't think it is the last version, since we have an older version of NA.

    Yes, i'm looking at View / Device Detail / Modules.

    It seems that, for this model, i have 2 out of 10 devices with this problem.

    Yes, I see data when you look at View / Diagnostics / NA Module Status, the date of the most recent diagnostic is 14-Nov-2024 00:10:00.

    Thanks,

    Giacomo

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.