Welcome to the new OpenText.  New products, new capabilities, and a fresh new name for our products.  As we expand our reach beyond our existing loyal customers, it is essential to have product names that clearly defines the capabilities and functionality of our products.  So, you'll see a couple of changes.  Our big change is the renaming of Operations Bridge to OpenText^_TM AI Operations Management.  While we loved "the Bridge", it was time to better describe the primary capability.  So, long live the king of enterprise event management and correlation, OpenText AI Operations Management.  The next thing you may notice are some products include "Core" in the name, like OpenText^TM Core Application Observability or OpenText^TM Core Infrastructure Observability.  "Core" is our designation for products that are primarily delivered as a service, rather than a traditional on-premises deployment.  But, even if you see "Core" attached to a product name, that doesn't mean it is only deployed as a service, we've got off-cloud (AKA on-premises) deployments in our back pockets to make sure organizations like yours have a choice of deployment.

So, let's jump in to see what's new in Cloud Editions 24.4!

For the 24.4 release, OpenText AI Operations Management (Operations Bridge) delivers new content and capabilities, including 26 ideas and enhancement requests submitted by customers!

Kicking off the new capabilities, OpenText IT Operations Aviator for OpenText AI Operations Management enables integration of customer knowledge base and domain content – making every user an expert!

We’ve also enabled subject matter experts to enhance remediation instructions as part of events and tickets.  For Cloud teams, we’re now providing new out of the box dashboards across including AWS and Azure and reducing noise event correlation using tag-based cross-configuration items.

All in all, another great release for our flagship OpenText AI Operations Management solution!

What is going on with OpenText Core Infrastructure Observability 24.4? 

Similar to OpenText AI Operations Management, OpenText Infrastructure Observability adds new reporting on utilization of resources including a consolidation of cross-application comparison in addition to expanded service coverage for Azure and AWS.  As always, OpenText Core Infrastructure Observability works hand-in-hand with our next solution, OpenText Core Application Observability…

For Cloud Editions 24.4, OpenText Core Application Observability continues to accelerate!  Our focus for this launch was inclusion of synthetic monitoring delivered by OpenText Business Process Monitor, so application owners clearly understand the performance of the app 24 x 7. We also ensure that real user tracing is separate from synthetic, so development teams know where to focus their efforts.

And, we continue to offer OpenText Core Application Observability in one of the most cost-effective packages, with a savings up to 90% over competitive solutions.  So, democratize the data and gain observability for all with OpenText Core Application Observability. 

One more thing?  We've got you.  We've also integrated our brand-new OpenText^TM Core Cloud Network Observability solution into OpenText Core Application Observability,  Now, our OpenText observability solutions stretch across infrastructure, applications and network to deliver the insights IT organizations need to deliver to their customers.

Stay tuned as we detail out more of the capabilities with subsequent posts.  Or, check in with the release readiness webinar to hear all of the details delivered by our technical team.  And, welcome to the new OpenText!