If there’s one thing IT service and support management teams know—it’s constant change.   Today, service management teams are tasked with improving the customer experience, managing knowledge better, increasing employee engagement, staffing on a budget, and more.

That’s why many ITSM professionals attend Service Management World, an event designed to meet the unique needs of service management and technical support leaders where they can explore the strategic and tactical elements of managing and deploying an optimal service management strategy. 

OpenText is proud to be attending Service Management World this year, and showcasing our GenAI solution, OpenText IT Operations Aviator. Using IT Operations Aviator can help improve the service management experience for organizations of all sizes!

OpenText IT Operations Aviator, the innovative, secure virtual agent for OpenText Service Management Automation X (SMAX), is here to revolutionize Tier 1 and live agent support with the power of private, generative AI. Discover how to unleash higher levels of productivity with conversational, contextually relevant responses without compromising security.

And of course, IT Service Management, intersects and overlaps with other service management disciplines like IT Asset Management and Configuration Management, which is why we included the functionality of Asset Management X (AMX) and Universal CMDB in our SMAX Premium SaaS offering.

If you haven’t seen the capabilities of IT Operations Aviator and you are attending Service Management World, you should stop by the OpenText booth and take a demo!  And if you aren’t going to be at Service Management World, you can also experience the IT Operations Aviator demos by simply signing up for them.

No matter your ITSM maturity, OpenText can help IT service management and support teams deal with rapid and constant change.  With the power of GenAI working for you, you too can be improving the customer experience and increasing employee engagement with your ITSM solution!