Guess who's back in the wild world of Las Vegas for your all-time favorite user conference? ITOM is proudly jumping into action at OpenText World 2023! We will be at the Venetian Resort from October 11-12, 2023. OpenText World is the ultimate conference for the latest news, advice, and trends in Enterprise Information Management and digital transformation. Attendees have an incredible opportunity to learn from world-leading experts, explore innovations, develop skills in hands-on labs and hackathons, and network with brilliant minds.

For you and us at ITOM, it's like a debutante ball because this is our first time at this conference where we can learn about the entire OpenText portfolio. Yeehaw!

In the ITOM track, we have lined up six customers to speak, recognizing that customers want to hear from their peers. As usual, we will have plenty of sessions to bring you up to speed on our innovations from the past year and what's planned. While the conference theme will revolve around AI and opentext.ai, expect discussions on security, sustainability and climate, IoT, and value-based design as well.

We expect around 2,000 customers and partners to attend, with 80% of them being users. This is an opportunity you shouldn't miss to be a part of.

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The conference agenda is available here.

Some things are new to us, so let me show you the session types:

• Executive keynotes
• Business unit keynotes, for example, ITOM-related
• Breakout sessions
• 20-minute Turbo talks on the show floor
• Innovation labs (free of charge and PM-led)
• Developer labs (free of charge and PM/R&D led)
• Products labs (free of charge and self-serving)
• Industry peer roundtables
• 1:1 meetings with PMs and executives
• Buzzing show floor
• Executive advisory board
• Customer advisory board (CAB) on the business unit level
• Product advisory councils (PAC), formerly known as CAB at Micro Focus

In the rest of this post, I've put together a list of what you can expect over the three days.

Day 0, Tuesday, October 10:

We'll kick off the event on Tuesday, October 10, with the partner summit, ITOM Customer Advisory Board (CAB), and four Product Advisory Councils (PACs) for AIOps/Operations Bridge, NOM, ITSM, and CMS and Automation (HCMX, OO, DCA). If you like the hands-on labs, attend DEV01_LAB Create your own operational insight with OPTIC reporting and learn how to develop your OPTIC One dashboard from the Operations Bridge and Network Operations Management data.

The opening reception starts at 6 PM, providing an excellent opportunity to reconnect with your peers and friends, meet our PMs and executives, and make new connections.

Day 1, Wednesday, October 11:

Wednesday, October 11, will commence with the opening keynote led by our CEO, Mark Barrenechea, followed by several breakout sessions:

• ITOM02 Know your cloud, transform smarter: This session will unveil the secrets of smarter cloud operations and FinOps. (11:15 AM – 12:00 PM)
• ITOM01 Are you ready? Eliminate tier 1 support with generative AI and automation: Discover the application of private generative AI and large language models (LLMs) in ITOM products. (12:15 PM – 1:00 PM)
• ITOM07 Open Telemetry changes everything: Learn how to achieve near "instant-on" monitoring and troubleshooting with the fusion of OpenTelemetry insights and AI support for modern applications. (1:15 PM – 2:00 PM)
• ITOM00 How IT Operations gets its mojo back: Explore the future of IT in the era of generative AI, cloud infrastructure, and inflationary costs in this ITOM keynote. (2:15 PM – 3:00 PM)
• ITOM06 Yellow brick road to the land of corporate excellence: Hear from two of our customers—a Canadian non-profit organization and the world's leading sensor producer from Germany—about their ITSM implementation and current IT practices. (3:15 PM – 4:00 PM)
• ITOM08 Leave no network behind, it's time to innovate and evolve: Discover how to extend NOM across your enterprise, addressing unique requirements at the departmental level and software-defined network segments. (3:15 PM – 4:00 PM)
• ITOM09 Boom! It's a whole new world with OpsB and NOM: In this session, our PMs will discuss What's New, Strategy, and Roadmap for Operations Bridge and Network Operations Management. (4:15 PM – 5:00 PM)

From 3:30 PM to 5:00 PM, don't miss the developer lab DEV07_LAB Low-code/no-code authoring with Operations Orchestration and learn how to develop workflows in OO. Come to the expo hall to listen to turbo talk TT18_ITOM Make time your ally. Keep your apps performing with OpScope, (4:10 PM – 4:30 PM).

To wrap up this session-packed day, join us at the Welcome Party that starts at 6:00 PM.

Day 2, Thursday, October 12:

Thursday, October 12, will start with the technology innovation keynote hosted by Muhi Majzoub, OpenText's Chief Product Officer, followed by more breakout sessions:

• ITOM03 Forging new successes in network management: Learn from Accenture industry experts about managing customer networks using OpenText solutions. (12:15 PM - 1:00 PM)
• ITOM05 A tale of a customer: Scaling automation and orchestration for outstanding efficiency: A financial services company will share their journey of scaling automation with speed, efficiency, and security. (12:15 PM – 1:00 PM)
• ITOM04 Rock with AIOps: Explore real-world deployment models for your IT estate, including insights from a nationwide retailer's end-to-end monitoring deployment. (1:15 PM – 2:00 PM)
• ITOM10 Accelerating with Universal Discovery and CMDB: Discover how customers use Universal Discovery and CMDB to support smooth operations. (2:15 PM – 3:00 PM)

Thursday offers two hands-on labs:

• DEV06_LAB Transform your business with OpenText AppWorks process automation and RPA: Learn how Business Process Automation and RPA seamlessly work together. (1:45 PM – 3:15 PM)
• DEV11_LAB Build your codeless app with SMAX Studio: Build a codeless application in SMAX Studio. (3:30 PM – 5:00 PM)

Thursday's turbo talk in the expo hall, titled TT19_ITOM Powering efficiency and sustainability: Fusion of FinOps and GreenOps, will offer insights and strategies on optimizing cloud spending efficiency through FinOps while considering sustainability (2:40 PM – 3:00 PM). The closing reception will take place from 5:00 PM to 6:00 PM.

The expo hall, your playground, will be open on both days from 12:00 PM to 4:00 PM. Step by our five ITOM booths, talk to product managers and presales and watch demos of AIOps/OpsB, NOM, SMAX and AMX, Universal Discovery and CMDB, and FinOps, HCMX and OO.

Don't miss a chance to be a part of the community that's creating the rules for making AI pivot.

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Hope to see you in Las Vegas!

 Vesna