As the year draws to a close, we shine light on two trends that shaped ITOps in 2023 and will continue to do so in 2024: generative AI and FinOps. Learn how generative AI can transform ITSM Tier 1 support and how FinOps can help you optimize your cloud spending and reduce your environmental impact. Get year-end inspiration by reading about three tips for putting AIOps to work (real-world customer stories included). Discover how Zurich Airport achieved faster resolutions and cost predictability with OpenText
SMAX SaaS. And finally, sign up for our NOMVEMBER webinar series—your chance to hear about the latest trends and capabilities in network management today. Enjoy!
Happy innovating,
Travis Greene
Director of ITOM Product Marketing
Transform Tier 1 support with generative AI
OpenText SMAX offers a private generative AI chatbot for your service management needs. Now users can get the answers they need without tapping into support staff or compromising data privacy.
Watch video
Take an interactive tour
Optimize your cloud costs and carbon with FinOps
Learn how our smart FinOps solution—OpenText Hybrid Cloud Management X—empowers ITOps to build a culture of shared cloud responsibility, pick the best savings plans, and shrink IT’s carbon footprint.
Three tips for putting AIOps into action, with real-life customer stories
With applications sprawled across multiple environments, finding and fixing problems is a challenge. You need to monitor what you manage. Learn how to make the most of your AIOps with these three tips and real-world examples of how customers applied them.
Scalable service management at Zurich Airport
With OpenText SMAX SaaS, Switzerland’s largest airport achieved higher user satisfaction, faster resolution times, and predictable costs. Plus, thanks to SaaS, the airport is always on the latest version and benefits from newly released features right away.
NOMVEMBER 2023
Our OpenText Network Operations Management (NOM) webinar series—NOMVEMBER (see what we did here?) is designed to help you deliver the dependable, high-performing network of your dreams. Explore lessons learned, customer use cases, and top features you could be using now.
Events
- Live event: FinOps webinar series
- On demand virtual summit: NOMVEMBER 2023
Resources
You can view past ITOM Inform newsletters here. To sign up for the monthly email newsletter, go to OpenText Subscriptions and select IT Operations Management.
Support
Documentation
Learning Services
Partner Programs
