Here at OpenText
, we are dedicated to continuously improving our products to make them smarter—so this issue shines a light on what’s here and what’s coming in the smart realm of AI.
First up, generative AI virtual agents who can finally live up to—and even exceed—user expectations for service management. On this subject, OpenText is delivering a private and secure large language model (LLM) for enterprise use. Read about our approach to private LLM and take a sneak peek at our private generative AI virtual agent. We also cover a new AIOps analytics add-on that digs deep into data to help you fix problems faster. Finally, we speak with our AI experts about trust, managing complexity, and a techy topic—multivariate anomaly detection.
Travis Greene
Director of ITOM Product Marketing
Private generative AI virtual agents show off their skills in these use cases
Generative AI brings a set of challenges to the workplace—privacy, security, data integrity, and integration with existing processes. We believe LLMs should be private for enterprise use, so that’s how we’re building ours. Without compromising data privacy, the OpenText generative AI virtual agent can deliver human-like, contextually relevant responses and solutions. Use case examples—right this way. You’ll be impressed.
New analytics add-on for AIOps
Narrow down millions of log entries to a few. Uncover anomalies before they become incidents. Understand which events have the highest probability of causing problems. Search, forecast, and get alerts. A new analytics add-on for automatic event correlation (AEC), anomaly detection (AD), and OpenText Operations Bridge Analytics (OBA) is now available for OpenText Operations Bridge users.
Turn up the tech: Conversations with OpenText AI experts
What role does AI play in managing complexity? LLMs are good at having conversations that please humans. But are their answers accurate and should we trust them? Also, dive deep into a techy question—how does multivariate anomaly detection really work? Our AI experts share their insights.
Events
- On-demand summer series: OpenText Operations Bridge: AI and More
- On-demand webinar: What’s New in OpenText Network Operations Management (NOM) 2023.05?
- On-demand virtual forum: Control and Optimize Cloud Spending with FinOps
Resources
You can view past ITOM Inform newsletters here. To sign up for the monthly email newsletter, go to Micro Focus Subscriptions and select IT Operations Management.
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