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  • Cannot see Synonyms from Oracle with Connect-IT

    We have to import master data from an Oracle solution via Connect-IT. The customer is giving access to Synonyms only (not views, not tables). https://forums.oracle.com/ords/apexds/post/what-is-difference-between-synonyms-and-views-in-sql-3586 We tried…

  • 9.91 how to get value of ENUM_SET from MaaS SMAX?

    I've upgraded to Connect-It 9.91 and noticed in java debug that the MaaS connector can finally retrieve values of ENUM_SET fields from SMAX custom entities. However, I haven't figured out how to access those values. For example, field RequestType_c…

  • Send attachment for request

    Hello friends. Because of the 2mb limitation of smax for opening calls, I'm trying to configure the CIT to do this function. I can already open a call with CIT with information from the email, but the email attachment is still having difficulty making…

  • SMAX connector timeout triggers Connect-It warning

    Connect-It 9.90, SMAX 2022.05 on Azure BYOK One of my longer scenarios that interacts with the SMAX API versus MaaS connector and updates person records will occasionally trigger a warning in Connect-It while it is running: Authentication error: Unable…

  • Best way to generate URL for MaaS connector for SMAX API?

    I've run into issues with Connect-It and using the connectors Service Anywhere User and Management As A Service to interface with the SMAX 2022.05 REST API. When generating URL parameters, sometimes I run into errors with illegal characters but haven…

  • Service Anywhere User connector "next" button grey nad not clickable

    Hello, I updated to patch 4 of Connect-it 9.90 and in Service Anywhere User connector configuration the second "next" button is grey and you cant click on it. You can only click on "previous", "finish" and "cancel". I also have a Virtual machine with…

  • Searching in Query with Ampersand in string?

    I've been trying to search through the query with my source files. Few of them have ampersands in them as a part of name. Each time I tried this, it throws an error. Same goes for any record, which has a name with an ampersand in it. Other special…

  • max linked documents warning when looping through paged MaaS connector result

    I am testing a custom scenario to check SMAX users via MaaS connector for their existence in another repository (xml files exported from another datasource), in order to automated their deletion (change to contact) and sync with this repository. I noticed…

  • SMAX to CSV CIT scenario can't run or be produced

    Hey, I was working on building a scenario, using connect-it 9.81, that would gather information from SMAX and then write that information to a local csv file. The connectors seem to open without issue and the mapping can produce the data. However, the…

  • how to used pifNewQueryFromFmtName with conenctor if type Service Anywher User

    we have used Connect-IT(9.90) to import some contacts to SMAX 2020.11, How I can use pifNewQueryFromFmtName to query piece of data from this connector, what should I provide for strCntrName and strFmtName parameters, and if this function is not supported…

  • Connect-IT GUI freezes while connect to external oracle database schema using ODBC

    we are trying to implement integration scenario between SMAX(2020.11) and ERP system oracle database, specifically we will fitch data from a View implemented by ERP system administrators. The issues we face as following, 1- To open the connector of…

  • connect-it scenario mailsaw

    Hello experts I did the configuration of the scenario mailsaw to see how I need to do to configure a similar scenario to create requests in SMAX but the connect-it log shows the next error message "Document type 'CreateIncident' is not defined by…

  • Can't access external oracle database tables using Connect-IT to import in SMAX

    Fast traslate Icon translate Connect IT version : 9.90 I have an external oracle database from which we will import data to smax. When I use the ODBC connection type I had this error due to there is a column of type Integer(64 bit) ODBC…

  • Can't access external oracle database tables using Connect-IT to import in SMAX

    Fast traslate Icon translate SMAX version : 2020.11 Connect IT version : 9.90 I have an external oracle database from which we will import data to smax. When I use the ODBC connection type I had this error due to…

  • Email inbound to SMAX

    Hi Expert , I have Email Fetching email integration with SMAX . Currently i am using CIT instead of OPB since there are requirement to map fields in SMAX with CIT body. We are able to get the details however there is one requirement is to have the email…

  • SMAX Asset Management module integration with MS System Center

    Hi All, I want to know if I can integrate SMAX with System Center from Microsoft for sending pc's information to Asset Management Module. If someone did it, how does it work. Thank you!!!!

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