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  • getting error while querying amPortfolio using RESTful API

    Hi, We are trying to query amPortforlio table using RESTful API we are getting below error message. But we are able to query other table like amComputer, amAsset "error message" : "Index: 1, Size: 1" What actually this error says and how to…

  • Error converting database from 9.70 to 9.90

    Hello: We are in phase of migration AM 9.71 to 9.90. In the stage of converting the database, it throws an error at final stage related to username o password are incorrects (attached image) The log file says: 2024/01/04 09:43:17.391…

  • How to restrict users in accessing the widgets in AM Browser

    Hi Experts, I have around 10 widgets created in AM Browser and is there any way to hide or restricts particular widgets for a particular user? Thanks and Regards Vinay S Kadival

  • I am using the ITAM web service, but WAS crashes for no reason.

    Hello guys, I'm Jiwook. I am using the ITAM web service, but WAS crashes for no reason. Looking at the WAS log, there is no situation that could be a particular issue. If anyone has seen this situation, please let me know the solution. <ITAM…

  • Workflow tasks are not getting closed after the action

    Hello All, I have a table as amMakerChecker and based on some column value changes its updating the status column and sending the notification for approval via workflow tasks. once the status is validated record is getting updated but the workflow…

  • Connect IT Document Log to text file

    HI Team, Can we write the Errors in Connect IT Document Log to a text log file. If yes please can someone share me the way to do this ? Regards, Sumant Kulkarni

  • Unable to login AssetManagerWebService

    18:00:47,850 FATAL - com.hp.ov.ac.aop.AmWsThrowAdvice - java.lang.UnsatisfiedLinkError: com.peregrine.ac.api.AmApi98JNI.AmGetConnection(Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;)J 18:00:47,850 ERROR - org.springframework…

  • Asset Manager Web client - Password reset

    Is there any proper document for resetting Webclient password. Getting this error in the tomcat logs. 07-Nov-2022 16:22:59.001 INFO [http-nio-8080-exec-7] org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained…

  • Export customized fields from development database

    Hello, We have development and production database we need to export customized fields from some table from dev environment database and import it to production environment database, so is there any way to do that? Regards, Hesham Mahmoud

  • How to reset the admin password in the asset manager?

    Hi guys, I'm new to the asset manager. I would like to know how to reset the admin password in the asset manager.

  • How to send the values from history table for an asset in an email

    Dears, I need to send an email to my customer for verification of some important columns.Example as below. I have already enabled the history on the needed columns. which ever column is updated with that transactions need to highlight and send as…

  • AM client 9.71 - Only some tabs visible on portfolio screen when different models of same nature selected for bulk update

    End user unable to do a mass update via portfolio screen when different models of same nature are involved. Once select various model records on portfolio screen, the only tabs visible are 'General', 'Business Services', Adjustments', 'History', 'Documents…

  • Connect-IT REST Connector to pull data from servicenow

    Hi, I am trying to pull data from ServiceNow into Asset manager. I am trying with REST connector in Connect-IT. I am unable to establish a successful connection. Can someone help me with the configuration details to pull the data from ServiceNow…

  • AM web login redirection with message user already connected

    Hello, error case: user have all administration right, when I login first clic I see AM home page for 2seconds then redirected to error login page see image 1. I clic a second time and i get the message that user is alredy connected Configuration…

  • Asset Manager Web Service login error

    Hi, I'm Wook. I need help. My customer is using ITAM. Both the ITAM client version and WEB are in use. Automated process manager crashes frequently. So I run it every now and then. For some reason, I suddenly couldn't access the ITAM web. …

  • Allow custom Role to add/remove Authorized User Role

    Hi, I've create RoleA. Idea is to mimic Administrative role but not tick "Administrative rights" check box. This role is mainly for ID team to enable/disable, assign Roles to EmplDept. RoleA User Rights: I've assigned default "General full access…

  • AM Webservice RestAPI updated fields in response body

    Hi community, i have a short topic regarding the updated fields to be displayed in the response body after performing a PUT RestAPI request to AM Webservice (Current version of AM 9.70). I have updated a perticular field (say "lCostCenterId") of a…

  • SLO Best practice OOTB counters for Windows Server issue

    Hi all, I'm using AM 9.71 - with SLO 9.7.12.2. Using UD to discover my devices - integrated to AM. I'm trying to use the OOTB SLO and counters. Using "Microsoft Windows Server 2019 Std" counter. I have also manually trigged all the Microsoft related…

  • Error during Patch 9.71 installation

    Hello! Just need for some help please! I've installed AM 9.70. Next I need to install DeltaPatch 9.71 Instruction said that to start patch it need to run applayPatch.bat with Administrator right. So I clicked with right mouse button on applayPatch…

  • AM Client error: Unknown error rc=-2007

    Product: Asset Manager client 9.70 I'm trying to figure out what this error message is indicating. A couple of users have said that they have received this message when updating or deleting records in the Asset Manager client. Unknown error rc=-2007…

  • How to create portfolio item by consuming Asset Manager Web Service using Soap API?

    Fast traslate Icon translate Hi, I'm trying to create Portfolio item by consuming Asset Manager with version 9.71 webservices, and i want to know where is the WSDL file or how to create portfolio item using SOAP API on Asset Manager…

  • What language is used for coding Asset Manager scripts and wizards?

    I have provided technical support for the Asset Manager windows client and Connect-It for years. Most recent version was AM 9.50. For future career purposes, does the programming language used for scripts and wizards translate to any of the more commonly…

  • CRedundancyAgent Agent amComputer - Computer Table

    Hi, In the Asset Manager 9.70, where can we find CRedundancyAgent on Asset Manager client. We need to create Agent similar to CRedundancyAgent for different custom attribute of amComputer table. https://docs.microfocus.com/itom/Asset_Manager:9.70/ASMCompAgent…

  • Connect IT running slowly

    Hi, I am importing csv file using HP Connect IT 9.60, from delimited text to AM I have 461K rows in the csv file I produced the scenario on Friday but when I check on Monday, it has produced just around 1900 I am new to Connect IT. Is this reasonable…

  • Complete a Gartner Peer Insights Survey for Asset Manager

    Gartner Peer Insights Review for Asset Manager Be one of the first Asset Manager reviews approved by Gartner! If you are a user of Software Asset Management tools , now is the time to tell the world via Gartner Peer Insights!

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