Cybersecurity
DevOps Cloud
IT Operations Cloud
Users are able to log in to the Service Portal just fine, but logging out always results in briefly receiving a Microsoft logout page before being redirected to the SMAX error page.
Service Management Automation X (SMAX) 24.2
When logging out of a tenant in SMAX (logging out manually not getting timed out) it'll briefly redirect the user to the Microsoft 365 log out page then go to a blue screen with a "Oh no! something went wrong" message. This issue happens in all browsers and all environments.
The Azure IdP SAML settings specify incorrect SMAX URLs.
For resolution and more information please read the complete knowledge article