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Service Management Automation X Learn
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SMAX Learn
'null' value is getting pushed for SourceIncident.Properties.ContactPerson field : SMAX2 SMAX case exchange for 'create' Incident
(SMAX) Support Tip: How to get the database(PostgreSQL) collating sequence setting
(SMAX) Support Tip: Submit button not appear when user reset password
(SMAX) Support Tip: What can we do if the studio page is always loading?
(SMAX) Support Tip: Which log to check if the licenses are consumed
(SMAX) Support Tip: Which users will occupy the license, and what is the prompt when the license is exceeded?
16 Best ITSM Tools 2019 by IT Business Edge
2019.05 Updates to Configuration Use Cases (documentation)
Achmea streamlines service and asset management with Micro Focus ITOM solutions
Announcing Service Management Automation 2018.02 Release
Announcing Service Management Automation 2019.08 Availability
Arabic characters not showing in scheduled reports in service manager
Building Disaster Recover (DR) cluster on another datacentre for SMAX/CMS suite (Embedded kubernetes)
Calculate the value of Micro Focus SMAX
Case Study: The James Hutton Institute
Connect-It 64-bit External Pre-Release Review will be available in November
Customer Case Study Micro Focus IT
Customer Case Study: Allied Motion Technologies Inc.
Customer Story: Petroleum Development Oman
Customer Story: AI-powered service desk and automation transform student experiences and ensure business continuity when crisis hits
Customer Story: Leading financial and legal technology provider moves to the cloud and harnesses the power of AI with OpenText™︎ Service Management Automation X
Customer Story: SMAX SaaS creates a robust and scalable service management solution, reducing resolution times and improving user efficiency
Customer Story: Sopra Steria delights clients with AI-enabled service management from Micro Focus SMAX
Customer Story: University of Pretoria
Demo Video: IT Asset Management with SMAX
Déjeuner Parisien LUNCH & LEARN, 7 juin 2023: Future du DevOps : Gagner en visibilité sur le cycle de développement grâce au Value Stream Management
Einführung in das Self-Service-Portal von SMAX – servicemanagement.tools
Erleben Sie SMAX live am 19. September in Wien
Erleben Sie SMAX live am 24. Oktober in Zürich
ESM Best Practice Workshop - Leeds, UK, 24 Jan 2020
ESM Best Practice Workshop - London, 30 Jan 2020
ESM Virtual Customer Forum on Sept. 23
Generate a specified value of date and time on today in milliseconds since January 1, 1970 in SMAX
Generative AI Virtual Agents Are Coming, Plus 3 Ways to Cut Complexity
Get involved: SMAX APP CHALLENGE June 9th-11th
IDC MarketScape: Worldwide IT Service Management 2020 Vendor Assessment
Important Updates to ITOM Idea Exchange
Integration with PowerBI
IT Operations Management OpenText Innovation Forum 2023 Madrid, 6 de junio
Knowledge Doc: Assign to me does not work in the live support view
Knowledge Doc: Can not export survey results. Error: "Survey export failed. Try again"
Knowledge Doc: Creating a user with custom UPN using Rest API
Knowledge Doc: Error: "Volume creation timeout. Please check your volume configuration"
Knowledge Doc: How many records can SMAX handle
Knowledge Doc: How to import categories data including Chinese characters to SMAX
Knowledge Doc: How to synchronize the field value of the incident to the Request of related record
Knowledge Doc: HSTS headers missing vulnerability on TCP ports
Knowledge Doc: Intermittent error 'failed to load ci' when working on the device module
Knowledge Doc: Receive error: Oh no! Something went wrong... when opening more than one tenant in the same browser session
Knowledge Doc: Receiving duplicate "Article is pending your approval" emails for Article with an approval task
Knowledge Doc: Service Management Automation X - Issues after upgrade EKS from 1.23 to 1.24
Knowledge Doc: Smart Analytics pods may crash during SMAX version rollback
Knowledge Doc: SMAX - Adding Second Master Node To Cluster Results In Error
Knowledge Doc: SMAX 2021.11 IDM pod is not working after changing the DBA "postgres" user password
Knowledge Doc: SMAX down after restoring from all master, worker and NFS server snapshots
Knowledge Doc: The values have been set disappeared in BO -> CONFIGURATIONS
Knowledge Doc: Troubleshooting tips for create/update in UCMDB doesn’t reflect in SMAX
Knowledge Doc: Unable to download attachments from Discussion tab
Knowledge Doc: Unable to install OData data source plugin in SMAX Grafana
Knowledge Doc: Unable to view Application Inventory Module in SMAX due to "length of columnWidths is different from length of visibleColumns" error
Knowledge Doc: Users receive "Oops something went wrong" error blue screen after logging out of a tenant
Live und on-demand: Regelmäßige Online-Sessions rund um Micro Focus SMAX
Micro Focus Announces SMAX 2019.05
Micro Focus Announces SMAX 2019.05 (2686304)
Micro Focus Automation Seminar, Stockholm, Sweden 24 September 2019
Micro Focus ESM Customer Summit—EMEA - October 14, 2021
Micro Focus Recognized as a Leader in IT and Enterprise Service Management by Research in Action
Micro Focus SMAX Customer Story: NLMK
Micro Focus Universe 2022 On Demand is Here!
Micro Focus Universe OnDemand: CBA Road to Excellence with SMAX at CBA
Micro Focus Universe OnDemand: People over Processes - How SMAX delivered on both
Micro Focus Universe OnDemand: SMAX @ CARREFOUR : Natural Extension from ITSM to ESM
Micro Focus Universe OnDemand: Verizon Connect: Achieving Service Stability with SMAX
Native SACM References for SMAX 2022.11
Nearly 200,000 users at University of Milan enjoy transparent end-to-end service request and fulfillment with SMAX
New Course: SMAX Application Workflows Design Business Administrator
New in Learning Services: Service Management Automation X Essentials for Service or Process Owners
New in Learning Services: Service Management Automation X Essentials for Tenant Administrators
New SMAX User Group series
Note the new SMAX 2018.08 documentation link https://docs.microfocus.com/itom/SMAX:2018.08/Home
Notre participation aux Universités du CRIP le 19 & 20 juin, Porte maillot !!
ONE help center for SMAX 2018.08
OpenText dévoile sa vision de l’IA
OpenText World Innovation Summits On-demand
Peer Review: "ITSM Tool With ITIL And Automation Capability"
PeerSpot verified review of SMAX in the ITSM category from a Senior Solution Architect at Grupo Cimcorp
Please join us for SMA & AMX 2023.05 Suite Release Readiness Webinars
Please join us for SMAX & AMX 24.2 Release Readiness Webinar
Please join us for SMAX & AMX 24.3 Release Readiness Webinar
Please join us for the 2019.02 SMA Suite Release Readiness Webinars
Please join us for the 2019.08 SMA Suite Release Readiness Webinars
Please join us for the 2019.11 SMA Suite Release Readiness Webinars
Please join us for the 2020.02 SMA Suite Release Readiness Webinars
Please join us for the 2020.05 SMA Suite Release Readiness Webinars
Please join us for the 2020.08 SMA Suite Release Readiness Webinars
Please join us for the 2020.11 SMA Suite and HCMX Release Readiness Webinars
Please join us for the 2021.02 SMA Suite and HCMX Release Readiness Webinars
Please join us for the 2021.05 SMA Suite and HCMX Release Readiness Webinars
Please join us for the 2021.08 SMA Suite and HCMX Release Readiness Webinars
Please join us for the 2021.11 SMA Suite Release Readiness Webinars
Please join us for the 2022.11 SMA Suite Release Readiness Webinars
Please join us for the SMAX 2022.05 Release Readiness Webinar
Recently Delivered SMAX Ideas
Recently Delivered SMAX Ideas - SMAX 2020.08 Release
Register for Realize Smarter Outcomes - Smarter IT Operations Next Week!
Sept 23, 2020: ESM Virtual Customer Forum Featuring Leading Analyst
Service Management Automation 2017.11 released!
SMA 2019.02 release notes
SMA 2019.05 release notes
SMA-X Forcing session to disconnect via API
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SMA-X Idea Exchange Available! Log your ideas in the Idea Exchange (instead of the ER process)
Ability to unlock, locked rules by default for all Modules in SMAX Studio
Color code details( Legends) are not populated in the Pie Chart
Mark as solved need to be disabled/grayed in Service Portal out for In Progress Requests
purge/archive that delete tickets from the database
Save and Save Submit actions feature
SMAX Ticket Discussion Tab should show, Proper Date & Time stamp of User added comments not 15 mins Ago 1 Day , 2 Day Ago
Trim function should work on Rich Text / have new function replaceall
SMA-X Implementation Guides - December 2017
SMAX - Teams Virtual Agent Integration Using Power Virtual Agents and Power Automate
SMAX 2019.11 Release Introduces the following enhancements
SMAX 2021.11 limitation with Dell unity Storage as NFS
SMAX auf den ITSM-Tool MeetUps 2019 von Serview
SMAX Customer Story - Multi-National Retail Organization
SMAX Information Exchange, Madrid, Sept. 28
SMAX Q&A from Virtual Universe
SMAX Success Stories e-book
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SMAX User Group
SMAX Video Library
SMAX Zurich Airport Customer Story
SMAX310B - SMAX administration for Tenant Administrators ILT (Bundled with Digital Learning)
SMAX320B--SMAX administration for Suite Administrators ILT (bundled with digital learning)
SMAX: LLM Capabilities and Reference Use Cases, Madrid, Spain, Sept. 28
SMAXTEMBER - September 1-30, 2021
SMAXTEMBER 2022 — from Zero to Hero
SMAXTEMBER 2023 - Your month-long SMAXTRAVAGANZA is back!
SMAXTEMBER—the ultimate SMAX experience
SMAXTEMBER—the ultimate SMAX experience, September 1–29, 2023
Solution Brochure: Smarter service management for everyone
Success story: Leading bank monitors infrastructure in real time, improves budget control, and eases compliance with OpenText™︎ IT Operations Management solutions
Support Tip: "Could not issue certificates" error and cluster pods go down
Support Tip: Approval and Tasks are not working for service requests in SMAX 2021.08
Support Tip: Compatibility between Service Manager and SMA-SM Service Portal
Support Tip: How to create user selection field visible based on input of previous user selection
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Support Tip: How to get names of form of the record are used in different tabs or dialog boxes
Support Tip: How to list the CRON jobs of all the users in Linux?
Support Tip: How to reset CDF Admin Password if the password is expired or forgotten
Support Tip: How-to delete or verify a user has been deleted from SMAX Back Office (BO)
Support Tip: itom-xruntime-help-center-xx pod in CrashLoopBackOff
Support Tip: OpenText Support Status change reminder for Service Management products
Support Tip: Overview of SMA patch releases
Support Tip: SMA 2020.08 - itom-xruntime-platform pod fails to start
Support Tip: SMA 2021.02 - Update Patch Manager deployment fails
Support Tip: SMA-X SSO portal new request assignment message is not translated
Support Tip: SMAX 2021.05 - Error creating tenant
Support Tip: SMAX Failed to run helm upgrade and update default database configuration
Support Tip: The connection to the server :8443 was refused - did you specify the right host or port?
Support Tip: Using the Data Generator of Connect-It to export SMAX data.
Technical Insight Series: SMAX Troubleshooting and Best Practices, recording available now!
The James Hutton Institute eBook
TJDFT's IT team were ready when COVID-19 hit, thanks to SMAX's codeless configuration
Top Voted SMAX Ideas
Try SMAX Free for 15 Days
Unable to connect to the server: dial tcp: lookup <first control plane node ip> on <dns server ip:53>: no such host
Video: AI Capabilities within Micro Focus SMAX
Video: Change and Release Management
Video: Elevate your ITSM with a generative AI chatbot powered by a private LLM
Video: Enterprise Service Management (ESM) with SMAX
Video: How Are The Business Rules Working In SAMX
Video: How to use SMAX Virtual Agent Mobile App
Video: Install SMAX on AWS --- Prepare 1, Prepare 2, and Deploy
Video: Integrate LDAP to SMAX via OPB
Video: ITOM—Enterprise Service Management with Low CodeNo Code Unleash Innovation
Video: ITOM—Service Manager to SMAX Migration Utility See Service Manager Data in SMAX Instantly
Video: ITOM—SMAX Improve Collaboration with Microsoft Teams Integration
Video: Micro Focus SMAX Virtual Agent Mobile App Demo
Video: Modern ITSM Delivers Happy Users, Efficient IT, and Better Outcomes
Video: SMAX Demo | Integrating with JIRA
Video: SMAX Demo | New Employee Onboarding
Video: SMAX Demo: Reduce DevOps Change Risks
Video: SMAX for ITSM
Video: SMAX Overview Demo
Video: SMAX User Group: SMAX 23.4 / 24.1 Capability Deep Dive
Video: SMAX User Group: Spotlight: Studio App with UnlimitIT
Video: SMAX のご紹介(120秒バージョン)(Japanese)
Video: SMAX のご紹介(60秒バージョン)(Japanese)
Video: SMAX210 Course Trailer
Video: SMAX:How To Use Fixed Time In SMAX Business Rule
Virtual SMAX24 - Service Management and Aviator Expo - Sept 25, 2024
Webcast: Leverage Smart Analytics in Micro Focus SMAX to Reduce Mean Time To Repair
Webinar Dec 10, 2024: The real story behind AI adoption: What the data tells us and implications for ITSM
Webinar June 18: What’s New in Service Management Automation X 2019.05
Webinar Sept 17: Chatbots: Uncovering an AI phenomenon
Webinar: Please join us for the 2018.05 SMA Suite Release Readiness webinars
Webinar: 2018.11 SMA Suite Release Readiness Webinars (for SMAX, SMA-SP for SM customers)
Webinar: Brighttalk - What's New
Webinar: Building a Business Case for SMAX SaaS
Webinar: Please join us for the 2018.08 SMA Suite Release Readiness Webinars
Webinar: Please join us for the 2019.05 SMA Suite Release Readiness Webinars
Webinar: Real Examples of How AI Can Help Your Organisation Do More With Less, Sept. 26
Webinar: What’s next in Enterprise Service Management? Jan 23, 2025
Webinar: SMA Suite Update for Service Anywhere Customers April 25
Welcome to the SMAX Software Community!
What It Takes to Build a Game-Changing, Enterprise-Ready, Generative AI Virtual Agent
What to read and listen about SMAX in July
Write a SMAX G2 Crowd review
SMAX Ticket Discussion Tab should show, Proper Date & Time stamp of User added comments not 15 mins Ago 1 Day , 2 Day Ago
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2024-4-22 2:44 PM
Raquel Winkler
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2024-4-16 9:12 AM
Prashant Bijamwar
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