Popular Tags

  • Relate multiple assets to requests using User Options

    Hello experts, I'm looking for a way to relate multiple assets (devices, infrastructure & peripherals, etc.) to a service request using either User Options or the New Request form on the agent side. Our specific scenario is this: We have a service offering…

  • Is there a way to validate or limit dates and times in a DateTime user option within offering request form?

    We have a requirement for a DateTime user option in a service offering. This field will be used to ask the requestor to pick a date and time for a meeting, but that time must be within Monday to Friday, 9am-3pm Eastern time. We would like to either limit…

  • User options in asset models?

    Hi, I've found that you can have User options, Default values, and Rules on an Asset Model according to this: https://docs.microfocus.com/doc/SMAX/23.4/EditAssetModel#User_options_tab But I don't get those options, only when choose Enterprise Asset…

  • User Options Field Size Doesn't Work

    Hello, I would like to increase number of characters in a string field. Medium Field size allows me to enter 140 characters, and it doesnt change when the field size is large. I need to increase maximum character number. Please do not suggest using…

  • Expression to test if a character is a digit or letter

    Hi, We are trying to build an expression, within an offer, to test if within a string the second character is a number or a letter (it's an HR ID, the following fields may be mandatory according to the result of this test). For user options : the…

  • Erro Message: The property <user option name> is read only appear in request when we tried to update

    We make the update from SMAx 2020.02 to 2020.05 and when tried to update a request we have the error message: "The property <user option name> is read only" and it´s not possible to assign, resolve or close the request. We have a rule in the phase of…

  • Studio - Request - Device Field (Want to use the same filtering on a User Selection in a Service Offering)

    Good Morning! If a tech in the SMAX interface SERVICE REQUEST MANAGEMENT creates a new ticket the Device field is filtered on the Requested For person; however; it is still possible to search for other devices if the suggested values are not applicable…

  • How to use an enum set field in an entity as a field for a filter for an entity link?

    Hello, I have created a Custom Entity and created a field of type Enum Set there. Now I want to use this Custom Entity in User Options of Offerings as an Entity Link. However, the selection of values from the Custom Entity for the user in the Service…

  • SMAX offering creation error

    Hello, When we try to create a new service offering or adding user options inside the offering, we get this error message. Sometimes offerings do not open properly in portal page when we get this error. Do you have similar issues or reason why we get…

  • How to fetch the Complex type attribute values like IP Address of a Device?

    How to parse Complex types in SMAX ?

  • Add Related Records to existing Record

    Hi, I have a custom record that I have created called eVisa. This record contains a field called CustEmail and is not stored as a contact. It is manually entered in the record. What my customer needs is after a new record is created which will contain…

  • Create a Request WITH UserOptions

    Hello, i would like to create a Request and give some UserOptions to this new Request. The Request is created in a Task with an EnitiyLink. In a second Task i reference to the new created Request and send the UserOoptions to the Request. 1. Task…

  • How to filter out items [deleted]

    Good Afternoon! I am working on an offering to update information on the System Element table. Our table has a custom entity link field that points to a device. The problem I am having is the elements that were marked pEnded the the entity link information…

  • Hide User Options field of a offering in Agent Interface

    Hi All. I have created a service request offering. In the offering, I have created a User Options field. May I know how do I hide this field from being seen by the agents? It should work like a hidden field where agents will not be able to see…

  • How to reset the dependent entity field value when the parent value is changed

    Dear, I have 3 related custom fields created to classify the ticket. 1st Category--> 2nd Category-->3rdCategory. The values populated in each field depends upon the value of the previous field. 2nd category field should populate data based on the value…

  • Offering - User Options - Modify

    Good Afternoon! I am having a issue coming up with the correct business rule to perform a function. Here is what I am trying to do Single Offering to (Add, Remove or Modify) something on the device table Add - Easy - I give the requester the fields needed…

  • Does connect IT support mapping of user option fields in request offering to create a request ticket.

    Hi Team, We have a scenario where we need to integrate SMAX with SAP using CIT (connect - IT) to create service request in SMAX. For this we need to map request mandatory fields as well as offering mandatory fields as we need to create a service request…

  • How to internationalize content of field DisplayLabel of custom module?

    Hi, we have a custom module and want to use this module for offering user options as entity links. The environment is a multi-language environment with at least 4 languages. We can internationalize offerings with the (very uncomfortable) export to Excel…

  • update contact phone number from catalog option

    Experts, We have a catalog option that include an updated phone number for the requested for person, how we can use this option field to update the contact phone number in person table ? Any way to achieve that ! Regards, Soli

  • Input by user of the by rule - How to recognize?

    I created an Offering to change the data of an existing request. In the new Offering you have to choose which request you want to be updated. All fields are hided until a certain request is chosen. And the fields are filled with the values of the chosen…

  • Setting an [Agent Visible] field in user options do show in native mobile

    Dears, In that case we did set a user option field named [Title] setting its visibility to [agent], from the mobile native client, we noticed that its still visible in Mobile app, it shouldn't? anyone tried that case before. The used native mobile…

  • Task Plan: How can i set an approval group by an expression, using user option

    Hi I'm trying to set an approval group by getting the application's approval group, the application is chosen by the user on a user option. The expression i used is this: entity.userOption.Aplication.ApprovalGroup This expression gets the id of…

  • Using user's device IP during request

    Hi, In a current project we find the following need: Part of the client's users do not have a specific device assigned, using different computers at all times due to the nature of their work. Thus, when they must register requests related to the device…

  • How to make user option hidden and required based on another user option value ?

    In SMAX 2020.08 I need to make a user option on the Service Request Offering required and hidden depending on the value of another user option ?

  • Service Portal needs to support user options displayed as multiple columns layout

    we got an use case , which is to support multiple servers with different spec with 1 Service offering，the customer want to add the server with 1 row record with multiple columns dynamiclly ,which explain CPU/Memory/Disk/OS etc, to support this, we need…

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