Popular Tags

  • How to set & measure response time for every group reassignment on incident?

    Currently working in SMAX 24.4 I know that it's not supported to create custom OLA target types related to groups where just Time in Group is supported (currently used for Resolution Targets for the groups). But currently I have a requirement to set…

  • Integration Studio - PKIX Path Error for generic REST rules using SMAX endpoint

    Hi everyone, After upgrading from SMAX 24.1 to 24.4, we encountered an issue with Integration Studio. We have scenarios using a SMAX endpoint connected to the same tenant, mapped to both a SMAX connector and a Generic connector. Since the upgrade…

  • Upgrade 24.4 tenant

    while making upgrade to smax I get this error in the log file upgradeTenant.log: 2024-12-30T12:54:52.272+0200 WARNING MainThread-140371108169536 Tenant ['857561481'] skip to check upgrade status! 2024-12-30T12:54:52.272+0200 ERROR MainThread-140371108169536…

  • SMAX 24.4 - Export Tenant

    Dears, I facing an issue whenever use export tenant from suite-admin Log from " itom-bo-ats-deployment-XXXXXXXXXX" [ Thread-5] c.h.i.bo.ats.consumer.OperationConsumer : On error: mkdir: cannot create directory '/tmp/tenant-export/543532123'…

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