• smax internal reporting - recipients

    Hello All, Seeking your input on one of the reporting queries. As per the document, > 10 external recipients mean, 10 email IDs? or 10 PDL with any number of members in it? > 50 internal/group Recipients mean, 50 users/groups or if any one user…
  • Reporting Requirement

    Hello, I am trying to determine a way to generate reports on the number of requests that initially went through a specific functional group/role, this does not mean that they were ever assigned to the ticket, nor that their group was assigned to the…
  • Operational report || Row limit

    Hello folks, Can we add/remove any values from Row limit list? or is it fixed list of values for Row limit. For example, can we add new entry '1000' and remove '50' from the list? Kindly assist.. Thank you..
  • How to use the Change ID as a report parameter when creating from a (filtered) view?

    I experience the following issue The Change field Change ID is not shown for selection in the "Group by" when creating an operational report from a (filtered) view: (only Phase Id is shown/possible) When creating the same report in the reporting…