Popular Tags

  • Relate multiple assets to requests using User Options

    Hello experts, I'm looking for a way to relate multiple assets (devices, infrastructure & peripherals, etc.) to a service request using either User Options or the New Request form on the agent side. Our specific scenario is this: We have a service offering…

  • Assets relationship to People records

    HI, In my use case, I wanted the asset list related to person populated. So once I login to self service portal, I should see related assets to my account. How this can be achieved? how to link those? Please help

  • Multiple selection from dropdown

    HI, I have created a customized application and want to select multiple values from the dropdown list. How this can be achieved? Is it related to any association like 1:M Or M:M? Or do I need to select any specific Logical type of field while creating…

  • Is it possible to add relationship to any record type using API?

    Hello, I have tried to add relationship to record using EMS, but that didn’t work as shown below: I know that CES API can do that, but I can't use for that purpose as the updated record was not been created by CES. Is that possible or there any…

  • Import Configuration Management (SACM) relationships (MANY2MANY)

    Hi, Has anyone been able to import a MANY2MANY relationship into SMAX? I'm trying to import the relationship between Device and Service Components, but with no success so far. The only MANY2MANY relationship that I've been able to import is the Person…

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