• Relate multiple assets to requests using User Options

    Hello experts, I'm looking for a way to relate multiple assets (devices, infrastructure & peripherals, etc.) to a service request using either User Options or the New Request form on the agent side. Our specific scenario is this: We have a service offering…
  • Filter/Business rules on Many2Many - Is it possible?

    Hi, Is it possible to filter using Business Rule on a Many2Many field? We have a custom Many2Many relationship between 2 record types and we have 2 entity links from those record types to the Incident record type. The Many2Many is between Location…
  • Import Configuration Management (SACM) relationships (MANY2MANY)

    Hi, Has anyone been able to import a MANY2MANY relationship into SMAX? I'm trying to import the relationship between Device and Service Components, but with no success so far. The only MANY2MANY relationship that I've been able to import is the Person…