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  • Error 404 when executing Agentless REST

    I am trying to add a business rule using Agentless REST to post to Mattermost (webhook), but I am encountering an error: "HttpClientErrorException$NotFound: 404 Not Found: '404 page not found<EOL>'" . I cannot figure out the issue from the logs, especially…

  • The document is not up to date with the version

    Hello, I am working on the Copy Attachments rule in SMAX version 24.4, but I am having difficulty because the current document is outdated. What I need to do is to move the attachments added by the approver during the approval phase to the parent request…

  • Current Update New Value Expression on Entity Link field

    Hi, is there a way for us to configure a ruleset as described below: If there is a new value updated to an entity link (say Company), the system will set the Expert group to XXX group based on the Company Name. I have tried with below expression, but…

  • OO Flows not found from Studio

    SMAX version 24.3 When trying to add rule Execute Operations Orchestration (OO) and searching flows by flow name, flow is nt found

  • Person - newUser Form compared to New Person Form

    Hi, While customizing forms for the Person object in SMAX, I noticed two "new" forms: "newUser" and "New Person form". The main difference appears to be that "newUser" includes a "Create User" checkbox to create a user, whereas "New Person form" replaces…

  • Phase Id Field Has Become Unique - "Duplicate key violation"

    Hi, I'm unable to create multiple records in a custom record due to a "Duplicate key violation" error on the "Phase Id" field, which appears to be enforcing uniqueness unexpectedly. The exact error that's displayed is " Duplicate key violation: field…

  • How to delete custom record types from database end

    I am developing custom application. The workflow can not be updated. There is some update in the workflow and I cant update it. If I create new record type, I will have to update references wherever this record is being refferred. I dont mind recreating…

  • Not able to populate data for custom attributes when we relate Request ticket to Incident Tickets or with other modules under More option.

    Dear Experts , As one of our customer requirement , we need to auto populate data for custom attributes from Request Tickets when we relate to other modules (ex:- incident, request, problem or change) by click under more option. It is populating data…

  • How we can enable seach of category field on the baisis od sub category

    Hi Team, The customer want that we can seach the sub-category with the sub-category name in category filed in Incident form while raising case. is it possible..if yes..how we can achive that.

  • get alert if user is creating duplicate incident manually

    Hi Team, I have requirement from customer that, they will get alerts/ popup when they try to create new ticket for same issue which already raised and which is in pending state(not closed). smax version: 2024.4

  • Integration Studio - Data from records and business rules in 24.1

    Hi, Is there a way to obtain data from the record or Studio, specifically "current_user", into flows inside the Integration Studio on SMAX version 24.1? I'm aware an "inputs" option exists for Integration Studio Business Rules in 24.2, however I…

  • Current update records in M2M

    Hello, is there a way where we can get newly added entries only in M2M relation? As in the below screenshot, I wanted to get IDs of AUSTRIA & BELGIUM (Delta entries) using Business Rules. I tried with both concat(entity.ImpactedLocations_c.Id…

  • SMAX Opening A Future Dated Record

    Hello everyone, I want to control a future date field in Smax. I want to ensure that a record is opened when a future date is selected. I did this on after appyling changes but the rule does not seem to work. How can I solve this situation? I shared…

  • Model level Approval flow should be applied when the change request is raised

    There is a model named "OT - Normal Change Model" whenever the user chosen this model the Only flows in the Approve plan and Approve deployment of model should be applied to change request. but when the change request is raised with this model, the…

  • Count the no. of occurrences of a text (pattern)

    Hello, Is there a way/function to count the number of times a pattern/text is repeated in input_text? The function match_pattern(text, pattern) returns TRUE/FALSE if it finds a text/pattern one or more times. Something like below: Kindly…

  • MANY TO MANY Fields

    Hello Experts Can a mandatory or any other rule be written for the many to many field? Thanks

  • Swarming Team

    Hi Team, in SMAX, is there a way we can configure Swarming Team, for example, when there is a Change Request that requires ad-hoc joining forces of team members to complete a task.

  • Expressions that return a collection

    Hello, While going through the DSL functions document found the below statement and tried to implement it in Studio, but it is returning different data. > Document says we can retrieve Collection of particular Relation type (M2M) > But it returns…

  • Smax Time Tracker Recordings Not Saving

    Hi, I imported the time tracker package. Although I created the time tracker method through request records, I cannot register it. Can you help me with the issue? I shared the screenshots with you as a link. /resized-image/__size/640x480/__key/communityserver…

  • Filter Events Error ! filter with association field (optional) not working

    Hello friends, we have a problem with SMAX 24.1. When I was writing the rule in the studio in Rendering forms event, I cannot use this option. I want to filter Service Component with RELATED Service. I wrote same rule in 23.x and older versions…

  • SMAX 2023.05 - automatically converting a string to UPPERCASE

    Hi, In SMAX Studio, is there a way to automatically convert the string to the UPPERCASE? We are migrating customer from the classic tools (AM/SM) to AMX with several years worth of data. Most of the reference data (like assignment groups. location…

  • Do SMAX able to return members of a Group?

    Hi experts, Is there any expression in SMAX that we can grab members for a group. My scenario as below: There is a service offering of mine where all functional group's members should be the follower upon creation. The rules that I try to produce…

  • Make field mandatory while allow adding comment from Service Portal

    Hi All, We are implementing a field "SLA breach reason". The condition is set field to mandatory in Studio > Support > after change, when the SLA is breached. We are facing an issue where the end users are unable to add a comment from the Service…

  • Smax Enrichment Rules

    Hello, I wanted to write an enrichment rule for devices record type in Smax Studio. for this I filled the condition part and in the action part I applied the formula fx= ${concat(entity.AssetModel.DisplayLabel,'' '',entity.SerialNumber)}. but the…

  • Business Rule 'Substring' KO

    Hello, I created the buniess rule to identify whether the second IDRH character is numeric or alphanumeric: If IDRH is a number , then fields: Name must be optional. If IDRH is alphanumeric, then fields : Name must be mandatory. The expression…

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