Popular Tags

  • Are there are any additional hardware requirements for the Audit Service?

    Are there any additional resources/prerequisites needed for installing the audit service on SMAX? The documentation goes straight to the installation part without specifying if it needs any additional storage/nodes. Does it share the same resources of…

  • CompletionCodeFulfilled appears as both Fulfilled Offline and Completed

    Why does " CompletionCodeFulfilled" appear as "Fulfilled Offline" to some users and "Completed" to others when filling the completion code in requests?

  • Install two OPB Agent on same server (Linux servers )

    Dear Team, Is it possible to: Install two OPB Agent on same server Thanks.

  • API call failed

    How to create a new tasks under the existing service request or incident request using API from XSOAR ? >> We tried to create a new task under existing incident request (ID: 6253435) using below entity records, but we got an error with (CompletionStatus…

  • SMAX API Server is inactive

    Dear All, SMAX version 2021.11 K8S is inactive when I run the kube-status.sh script. But all the pods are in running status even k8s api-server.

  • Keepalived on master1 is crashing

    Hi Experts, We are having 3 master and keepalived on master1 is crashing when checked the logs below is the output INFO: Found myself IPv4 address 172.16.65.83 INFO: I have found myself as smxnmn001.xxxx at index 0 INFO: Found peer FQDN smxnmn002…

  • Have 2 emails as a sender in one tenant

    Dear All, now our case is that our customer wants to have 2 different emails as sender in one tenant. for example, for request application the sender will be firstemail@example.com for incident application the sender will be secondemail@example…

  • Attachments Not Showing Up

    Hi Can I prevent the attachments I add using data domain from being seen?

  • SAML authentication populates upn in First name and Last name

    We have configured SAML to work with Microsoft Azure. In the SAML authentication configuration page we have metioned mapping as FIrstName : GivenName LastName : Surname Email: Mail Mobile Phone Number: Mobile When user logs in to SMAX with…

  • SMAX Global Search issue - Tickets, articles and any data

    Dear Team, we are using SMAX 2021.11v and noticed from past two weeks global search is not working - Tickets, Articles which all created in that duration . we performed full reindex python3 action_reindex.py -t <tenant_id> and python3 action_reindex…

  • Disable DND service in SMAX in 2021.11

    Hi All, We would like to completely disable the DND capability/functionality for now, as we are not currently using it. However, we would like to retain the option to re-enable this functionality in the future when needed The Purpose for this request…

  • pods showing status create container confige error

    hi team pods showing status create container confige error due which smax is down. how we can removbe this error and can make the smax up.

  • OPB incoming emails are not working

    OS : windows server OPB incoming emails are not working : logs says that javax.mail.MessagingException: STARTTLS failure;

  • Can I track the Active sessions

    Hello, I'm trying ti investigate the spike in our Active Session. Rule or schedule job executed cause the Active Session to jump from ~1200 to 3500(Limit) So far I'm not able to determent from which tenant this is coming or from which record. We have…

  • headers in agentless REST API

    Document gievs following Headers A dialog box opens with two boxes. For the Header key, enter data as free text. For the Header value, select one of the following options: Simple Mode. Enter the required data manually. Expression Language…

  • Display SLT Next Target Time - based on work schedule(only business days/hours left)

    Dear Team, we have configured SLA using Business hours and SLT next target time showing the Date& time based on work schedule and next target time. But in the Request grid, it was displaying with adding weekends as well , Actually it should display…

  • regarding smax

    this is showing when i am logging to smax,

  • Business Rule 'Substring' KO

    Hello, I created the buniess rule to identify whether the second IDRH character is numeric or alphanumeric: If IDRH is a number , then fields: Name must be optional. If IDRH is alphanumeric, then fields : Name must be mandatory. The expression…

  • Customizing search window for Entity linked fields

    In a form there is a field which is linked to another entity like Location, Device etc. Common way is start typing and system displays suggested list. However if there are similar entries then another option is to click on the square box which opens…

  • How to add related record option in custome module in SMAX

    Hello Experts, I created custom module called application downtime where I need to add related change and related incident into form. I am using SMAX 2021,11

  • remove test ticket from change

    how to remove test ticket from change or what filter do i need to use so that i will not find test ticket in my reports

  • Apprval button is not working

    Hi , I am not able to approve change ticket from email,all configuration are correctly done but when i click on approval button to approve the ticket, it now working, kiindly suggest some solution.

  • sla calculation is not suspending

    Hello all, We recently upgraded our smax from 2022.05 to 2022.11. sla doesn't suspend when status suspended. I checked the business rules and i can see the slt suspend rule when the status is suspend. Is there any idea what is the problem? Interesting…

  • How to enable button "mark as solved" in service request?

    Hello! In service portal we see button "mark as solved" in Support Request. But when we open service request from portal we dont have Mark as solved button. we need this button, regardless of request type. How to do it?

  • Capture content of Send by Email

    Team, Is there a way to capture the content & recipient(s) into custom filed when "Send by Email" button is used? This is OOB option comes with every entity (both OOB & Custom). When we trigger notification, in history of the Record it just shows…

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