Popular Tags

  • Is it possible to trigger notification if the license consumption exceeds 85% of allocated licenses in SMAX?

    We have a requirement to trigger notification if the license consumption exceeds 85% of allocated licenses in SMAX. Is this possible?

  • User to Agent comments

    When the end user adds a comment to a request of vice-versa, the receipient gets an email with the following words appended to the email received: " Your colleague " xxx, left a comment on Request#: xxxx. We would like to either remove this…

  • Notifications History - SMAX 2023.05

    Hi Team, Recently we have upgraded the SMAX version from 2021.05 to 2023.05 and I am trying to explore "Notification History" feature in it. I enabled the toggle to show "Notification History" menu and capturing all outbound notifications as history…

  • How to get display label of enum in notifications?

    Hello! Cant get enum's display label in notification. How can i do it? Now i try to do ${:entity.AffectedCI_c.MyField_c.DisplayLabel}, it gives my technical name like MyLabel_c.

  • Track outbound notifications

    Hello all, Is there any way to keep a track of all outbound emails from SMAX? We are using SMTP to send emails out. In maas_notifications.log & maas_mail.log we get some information about emails, but to keep a history/log of emails sent out of SMAX…

  • SMAX outbound email "Service Management Automation"

    Is there any place to change "name" from "Service Management Automation" for when SMAX sends out email notifications The customer would like to change this to reflect their organization name.

  • How to send notification prior to a date in a date field

    How can a notification be triggered in "Device" against a date field priori to 30 days(expiry) and on which rule set it has to be written. For Example: DateField_c: 23-07-2022 (DDMMYYYY) Notification to be received on 22-06-2022 (DDMMYYYY) SMAX…

  • SLA notification Success/Failure Log

    Hi Experts, I am Using the 2021.02 version of SMAX Application. I have configured SMTP to send email notifications related to SLA breach to concerned stakeholders. Please let me know how do I get the info regarding email alerts were received to end…

  • Notification templates: create_url with authentication type

    Hi, I'm using the create_url function in the notification templates to set a link to a specific record in Service Portal. This works, but if the user is not logged in, he need to login first. Since we have SAML set up, we would like SMAX to try to authenticate…

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