• Is it possible to change the icon on a browser tab?

    Hello, we just upgraded our customers SMAX to version 23.4 and they don't like the look of the new icon: Before the upgrade it looked like this: So that could be excused that that is the icon of the app that the End users are using. But the…
  • Disable add action on table for M2M

    Whenever M:M grid is added to the form view the Add is always present This is when no item added This is when at least one item is added In my case addition of item is implemented by separate rule using " create new related record with relationship…
  • Get all Reports of a particular person

    Hello, Is there a way (API) to retrieve all Reports created & owned by a particular person? Requirement is, when a person leave the organization (Inactive)/not using the tool anymore we want to deactivate/remove all related reports of that person…
  • How to remove the translated value from Offerings or Service Definition or Category via studio?

    Hello Family.. Recently, I have translated the Offerings, Service Definition, Category via studio. But there is some change in org. decision so those values in required languages has to be removed. Means, Translated value has to be removed and English…
  • Send Email directly from Integration Studio

    Hello, We are using Integration Engine (studio) for few requirements, and it is working fine. The need is to notify certain/set of people when Integration Studio scenario fails to update a record. (for now, we are updating the Ticket and then using…
  • Current update records in M2M

    Hello, is there a way where we can get newly added entries only in M2M relation? As in the below screenshot, I wanted to get IDs of AUSTRIA & BELGIUM (Delta entries) using Business Rules. I tried with both concat(entity.ImpactedLocations_c.Id…
  • SM to SMAX Case exchange

    Hello, I am trying to configure Incident CaseExchange between Service Manager & Service Management by following the document and stuck at the below error. (Bi-Directional caseExchange) 1. Created & Configured External System in SMAX. 2. Created and Configured…
  • Operational report || Row limit

    Hello folks, Can we add/remove any values from Row limit list? or is it fixed list of values for Row limit. For example, can we add new entry '1000' and remove '50' from the list? Kindly assist.. Thank you..
  • Auto fill Survey

    Hello, Once the Request is fulfilled and closed, we send a survey notification to the requester. If the requester doesn't submit a Survey within the specified time (say 3 days), needs to auto-submit the survey as "Satisfied". Is there a way…
  • Count the no. of occurrences of a text (pattern)

    Hello, Is there a way/function to count the number of times a pattern/text is repeated in input_text? The function match_pattern(text, pattern) returns TRUE/FALSE if it finds a text/pattern one or more times. Something like below: Kindly…
  • Can't add fields to custom record - "Metadata element <Record Type>.DisplayLabel.Localized Label Key is invalid"

    Hi, I'm trying to create a custom record in a fresh tenant on version 2022.05, however I'm presented with the following error when trying to create a custom field: "Metadata element <Record Type>.DisplayLabel.Localized Label Key is invalid. Metadata…
  • Expressions that return a collection

    Hello, While going through the DSL functions document found the below statement and tried to implement it in Studio, but it is returning different data. > Document says we can retrieve Collection of particular Relation type (M2M) > But it returns…
  • Add/Remove Role from an Assignment Group via API || Integration Engine

    Hello Folks, Hope all are doing great. We are trying to find a method to configure one of our customer requirements using integration engine (2023.05) Customer has a custom table where key users will select Assignment Group (ENTITY_LINK) and Role…
  • Customizing search window for Entity linked fields

    In a form there is a field which is linked to another entity like Location, Device etc. Common way is start typing and system displays suggested list. However if there are similar entries then another option is to click on the square box which opens…
  • Migration of Configuration and Customization can not be performed between Tenants if not the same version

    If the Source Tenant has older version of the Target Tenant, Migration of Configuration and Customizations can not be perfrormed. Can this be handled ? I tried to import customizations and Configuration from SMAX tenant v22 to another SMAX tenant…
  • Integration engine - update multiple records (2023.05)

    Hello Again, I am trying to configure a scenario for one of our customers using Integration Engine and stuck at a point. Referred document & recorded video of IE, but couldn't fix it. Scenario : Update on same tenant (both source & target tenants…
  • Capture content of Send by Email

    Team, Is there a way to capture the content & recipient(s) into custom filed when "Send by Email" button is used? This is OOB option comes with every entity (both OOB & Custom). When we trigger notification, in history of the Record it just shows…
  • Multiple selection from dropdown

    HI, I have created a customized application and want to select multiple values from the dropdown list. How this can be achieved? Is it related to any association like 1:M Or M:M? Or do I need to select any specific Logical type of field while creating…