• CI detection works only for recently updated devices

    We have on-premises SMAX 2023.05P1 and SMAX 23.4P2 both with native SACM with UCMDB showing the same symptom. When creating or updating a ticket or change CI detection only detects a certain set of devices. Those detected are more recently updated devices…
  • Add the CI automatically from description

    Hello Team, We have OBM to SMAX integration where description contains Involved CI hostname. Now we have to save the incident to get the Involved CI added. But multiple clients insists that it has to be added automatically instead of updating the incident…
  • Add involved CI automatically

    Is there a way to automatically assign a device eg. to involved CIs on Request when I select it in a custom field on the request record? By using REST API, OO, Business rules or CIT?
  • CI/Device Population as a Rule

    Hello, I have been working on this problem for a while and I just can't seem to figure it out. I am trying to populate a CI/ Device in the Device drop down field in a ticket. I was able to scrub the body of an email so that it grabbed the HOSTNAME…