• Disable add action on table for M2M

    Whenever M:M grid is added to the form view the Add is always present This is when no item added This is when at least one item is added In my case addition of item is implemented by separate rule using " create new related record with relationship…
  • get alert if user is creating duplicate incident manually

    Hi Team, I have requirement from customer that, they will get alerts/ popup when they try to create new ticket for same issue which already raised and which is in pending state(not closed). smax version: 2024.4
  • Integration Studio - Data from records and business rules in 24.1

    Hi, Is there a way to obtain data from the record or Studio, specifically "current_user", into flows inside the Integration Studio on SMAX version 24.1? I'm aware an "inputs" option exists for Integration Studio Business Rules in 24.2, however I…
  • Count the no. of occurrences of a text (pattern)

    Hello, Is there a way/function to count the number of times a pattern/text is repeated in input_text? The function match_pattern(text, pattern) returns TRUE/FALSE if it finds a text/pattern one or more times. Something like below: Kindly…
  • Expressions that return a collection

    Hello, While going through the DSL functions document found the below statement and tried to implement it in Studio, but it is returning different data. > Document says we can retrieve Collection of particular Relation type (M2M) > But it returns…
  • SMAX - Add multiple CIs to a Request upon creation

    Hello all, We have a need to add all user's related Devices of a certain subtype to the request when it's created. The use case is a simple offboarding process, the user is selected as Requested For and their information is then passed on to the ticket…
  • In Offering, updating the 'Involved CIs' automatically via the business rule in the offering

    Hi All, Wondering if someone could advise the best way of updating an attribute on all the 'Involved CIs' via the business rule in the offering? We have a requirement where, as part of Service request created via Agent UI or portal, user can paste…
  • Routing definition for service request

    Hello!
  • Do SMAX able to return members of a Group?

    Hi experts, Is there any expression in SMAX that we can grab members for a group. My scenario as below: There is a service offering of mine where all functional group's members should be the follower upon creation. The rules that I try to produce…
  • Is it possible to fill a field based on a persons locale?

    Hi all, We have both English and Dutch speaking colleagues. We need to set a field in requests with a specific text, but instead of putting both the English and Dutch text in there I would like to put a specific text in there based on someones language…
  • Business Rule 'Substring' KO

    Hello, I created the buniess rule to identify whether the second IDRH character is numeric or alphanumeric: If IDRH is a number , then fields: Name must be optional. If IDRH is alphanumeric, then fields : Name must be mandatory. The expression…
  • Add involved CI automatically

    Is there a way to automatically assign a device eg. to involved CIs on Request when I select it in a custom field on the request record? By using REST API, OO, Business rules or CIT?
  • Alternative Approver

    Hi, we have a SMAX approval use case as below: If an approval task is assigned to an assignee and no action has been taken for 3 days, a new approval task will be created and automatically assigned to another pre-defined person, (Alternative Approver…
  • Expression to test if a character is a digit or letter

    Hi, We are trying to build an expression, within an offer, to test if within a string the second character is a number or a letter (it's an HR ID, the following fields may be mandatory according to the result of this test). For user options : the…
  • Structuring options in Offerings

    Is it possible to expand the structuring options in the offering? We are not even able to hide sections, which makes handling a complicated offering even more difficult. Likewise, I can't have a section automatically expanded either, that's why I have…
  • Filter Service Catalog user options by DataDomains

    Depending on Service Catalog item we want a user to choose from different sets of Record Category. So we want to use DataDomains for this purpose. To achieve this we created "Define suggested values with filter" rule, but struggling with filtering by…
  • Get the Id of selected related record from 1:M table?

    Hello! Help me please! How can I get the ID of checked related record? For example I have a table 1:M inside of Request. When I write 'entity.Id' - i will get the id of request. How Can I get id '323300' after selecting it?
  • DELETE Realtionship(NOT ALL) (Business Rule)

    Hello! I want to ask about 'Delete relationship' business rule. How Can I get only chosen record, It's mean I dont want delete all records related with my request. i want delete some records which I check. For example : I want delete relationship…
  • Auto Transition to next Phase when expired date had reached

    Hi Teams, can I know what the rules should be set to move a phase to another without any user action? Example here, I wish to move to 'Sign' phase when entity.ExpiredDateTime_c is smaller or equal to current time [now()]
  • Recommended expression does not work

    Hi, we are trying to use an expression similar to this one enlisted as the first one in the table in the MF documentation: current_update.BasedOnChangeModel.OldValue.DisplayLabel ( https://docs.microfocus.com/doc/SMAX/2021.11/ExpLangFunctions ) The…
  • Add a User to group (business rule)

    Hey is there a business rule for adding a selected user to a group?
  • Looking for Documentation about - CurrentTaskPlanStatus

    Good Moring! I am having a little trouble finding documentation on syntax & rules for CurrentTaskPlanStatus. What I am looking to see is if there is syntax that will provide functionality like current_update.PhaseId.OldValue does for the request. Here…
  • is_permitted Syntax is not working for Roles

    Hi All, is_permitted Syntax is not working for Roles other than Tenant Admin, I am following below URL to write expression for "Change Manager" Role but failing to get desired result. https://docs.microfocus.com/doc/SMAX/2021.11/ExpLangFunctions#Object_property_expressions…
  • How to configure email notifications ?

    HI, Once End user create a ticket from email, I need to send notification to End user as well as to ticket owner. How this can be achieved? Do we need to configure any settings? What will the expressions ? Is there any business rules to be set?…
  • Rule sets maximum number per entity

    Hello, New year ! new challenges ! That's why we have hero(s) among us to solve! On Request we have around 199 rule set and while we add the 200 we got this error ! Any Limitations here ? Regards, Soli