Hello, Community,
We have observed one scenario where a user accepted the solution by sending an acceptance email using the ACCEPT button on the resolution email, the request was resolved successfully and the acceptance email was attached as well to the ticket but the user also received one email saying that
"We could not process this email because the action has already been performed."
The user mentioned that he only sent the email once.
Has anyone faced this kind of issue in the past, if yes, can you please help us to identify the problem and the solution.
Thanks,
Himanshu