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Knowledge Doc: How to check the size of SD ticket by using RAD debugger

Raquel Winkler
 
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Environment

SM 9.6x and SM 9.7x


Situation

When trying to open SD ticket, SM client ( both window client and web client) has been logged out. In some case, the reason could be the size of ticket. User need to check the size of ticket to double confirm. 

For resolution please read the complete knowledge document

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