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Knowledge Doc: SMOMi integration instances are enabled, but no instance is found according to provided omi.mgr.id.

Raquel Winkler
 
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Environment

SM9.70 integrating with OBM 23.4


Situation

Solution field of the incident(IM) ticket is updated on SM side, it's not synchronized to the event in OMi side.
in the SM thick client GUI the information showing in the 'message' windows as below:

07/19/2024 12:35:50 34456( 172) SMIS [DEBUG][smis_ConfigurationManager]: Instance's status has been set to Sleeping.
Incident record updated.
[WARN][SMOMi]: 1 SMOMi integration instances are enabled, but no instance is found according to provided omi.mgr.id.
india 07/19/2024 12:34:48: Incident IM10300 has been updated by falcon

For cause and resolution please refer to the complete knowledge document.

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