Cybersecurity
DevOps Cloud
IT Operations Cloud
Using URL queries to display a specific record in the Service Manager web client results in error message "An error has occurred while processing a request for: /webtier-9.70/detail.do"
Service Manager Server 9.70
Service Manager Application 9.70 or lower
Using URL queries such as generated links in an email notification to display a specific record like IMXXXXX in the web client when queryhashcode and querysecurity is enabled results in error message:
URL link example:
http://localhost:8080/webtier-9.70/index.do?ctx=docEngine&file=probsummary&query=number%3D%22IM10002%22&action=&title=test_title&queryHash=35999957d27c1113c4be0cb4eb8b9ec4ed2e6b1fbeeede6cbc7e665d95708702
Resulting error after clicking the URL and logging in SM web tier:
"An error has occurred while processing a request for: /webtier-9.70/detail.do"
Read the complete knowledge article for resolution