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Knowledge Doc: Using URL queries to display a specific record in the SM web client results in error message

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Using URL queries to display a specific record in the Service Manager web client results in error message "An error has occurred while processing a request for: /webtier-9.70/detail.do"

Environment

Service Manager Server 9.70
Service Manager Application 9.70 or lower
 

Situation

Using URL queries such as generated links in an email notification to display a specific record like IMXXXXX in the web client when queryhashcode and querysecurity is enabled results in error message:

URL link example:
http://localhost:8080/webtier-9.70/index.do?ctx=docEngine&file=probsummary&query=number%3D%22IM10002%22&action=&title=test_title&queryHash=35999957d27c1113c4be0cb4eb8b9ec4ed2e6b1fbeeede6cbc7e665d95708702

Resulting error after clicking the URL and logging in SM web tier:

"An error has occurred while processing a request for: /webtier-9.70/detail.do"


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