In SM9.71 delayed shutdown of Service Manager does not shut down the service. The broadcast message is sent, but the shutdown doesn't actually occur. No messages found in sm.log.

Environment

Service Manager 9.x
 

Situation

Delayed Shutdown of Service Manager (SM) service does not shut down the service.
 

Cause

The code called 'utattachProcess("sm -shutdown -group") and tried to create a new OS process but failed in _doShutdown().
 

Resolution

SM9.80 HF1  delivered as solution for defect
OCTCR19X2146294 Do a delayed shutdown of the server
https://kmviewer.saas.microfocus.com/#/OCTCR19X2146294

Note:
On Windows Server the ntservice will not be stopped.
smservice is another process which was started by ntservice.
Delayed shutdown process won't shutdown smservice, to shutdown smservice, you need to go to the windows service.
On Linux, there's no problem using delayed shutdown.

Read the full knowledge article