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Support Tip: Type field is empty in screlation table when copying and escalating interaction

JRoth
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After "Copy Record" of an Interaction and "Escalate" without saving the new interaction, the screlation record has empty type instead of "Escalation". This is the workaround for defect: OCTCR19X1102912 Type field is empty in screlation table when copying and escalating interaction https://kmviewer.saas.microfocus.com/#/OCTCR19X1102912

Read the full Support Tip and resolution here.

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