The Service Manager RnD team is pleased to announce that Service Manager 9.71 is now officially released. You can download it from Software Licenses and Downloads (SLD) portal. In this version, you can get but not limited to below functionalities:

1. Service Manager and MS Teams Integration
2. Scorecard Improvements
3. Java 11 Support
4. Service Manager High Availability Support
   1. A End-to-End Document to guide users to setup Service Manager High Availability Environment
   2. Background Process High Availability
   3. Patroni-based PostgreSQL High Availability
5. A new modern authentication method: OIDC-Based Authentication

And massive Support Matrix update and Defects fixing.

Please find below link to download SM9.71 releases:

• Release Overview: https://portal.microfocus.com/s/article/KM000002184
• Document Matrix: https://portal.microfocus.com/s/article/KM000002518

Please find below important links:

• Release Notes: https://docs.microfocus.com/itom/Service_Manager:9.71/ReleaseNotes
• Online Help: https://docs.microfocus.com/itom/Service_Manager:9.71/Home

• Support Matrix: https://docs.microfocus.com/itom/Service_Manager:9.71/SupportMatrix
• Sizing Guide:  https://portal.microfocus.com/s/article/KM000002527