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  • Dashboard/Report Customization in Service Manager 9.64 through In-Built Report Capability

    Dear Experts , Please check and suggest if below concern can be achieve in SM In-Built Report Capability. We have incidents generated from OBM and NNMi flowing to SM. Each incident has Affected CI associated to it. The difference of "Outage End…

  • SM 9.64 and SM7 reporting

    Our customer is using today SM9.6. They have some questions about the dashboards and reports that I’m not able to answer and I need your help. If you can help me, I will really appreciate it: When working with the dashboards, they cannot resize…

  • (SM) Support Tip: Enable replicated database.

    Generating the reports from the server will consume additional system resources (memory and CPU). Service Manager provides the database replication to preserve Production Database performance. Before you enable Replicated Database for Service Manager…

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