Popular Tags

  • How to configure proxy for out-bound webservice in Service Manager

    We need to connect to a third party web service through a proxy. We have configured sm.ini as explained here: (SM) Support Tip: How to configure proxy for out-bound webservice in Service Manager - Service Manager User Discussions - OpenText Service…

  • Web Services API Calls for SM

    The sample request and response (success and failed) for creating and incident and closing particular incident based on incident number. Only Request sample is available; Response sample is missing. Pls share the request sample for quick adoption

  • HP Service Manager Web Services validations

    Hello experts I tried to create incidents via web services in SM 9.41 but I have errors by validations. I disable the validation in the corresponding workflow but the behavior is the same. In where other places exist validation of the fields? I did a…

  • How to consume REST api over SSL connection

    Hi experts, I have a case where i need to consume a restful api web service from within SM over a https connection, i tried to use doHTTPRequest but i faced the following error Process panel process.option in RAD display encountered error in line 1 (display…

  • Creating Service Catalog Interaction through web service

    Hi Experts, I need to integrate HPSM with HR System through Web Service to be able to created a service catalog bundle for new employee to a new employee. Is that applicable and if yes i need to know how to go through this task? Appreciate your suppo…

  • Update Closed Incidents through SM Web Service

    Hi Guys, Anyone can tell me what is needed in order to modify closed incidents through sm web services, since is throwing me the following error: User sysadmin does not have authorization to perform the action: save

  • Connect-IT Why I can't modify Closed Incidents Through SM WebServices

    Hi Everyone!! Anyone can explain to me why i can't modify the fields from closed incidents using the SM web service (wsdl).Should I activate or enable something? I'm using connect-it in order to modify some fields from closed incidents in batch, using…

  • Support tip: Can RESTful web services be used in place of standard web services

    Hello, Just a quick tip from a recent case where a customer asked about using RESTful web services in place of standard web services. The official reply is: At this time we do not support REST web services but are building it out in a near release…

  • Web Service Request Permission

    Is there any specific permission to consume Web Services from HP Service Manager? Any request I have the error 401, but Web Client can access normally. I auditioned on various technologies (C #, Java, Python)

  • Web Service Authetication Error

    I'm trying to make the integration with the Web Service interface, but any request that I get error 401. I am passing the information as basic access authentication as the "Web Services Tailoring Guide," but I have no success. Using the same user…

  • Web Services - UpdateChange getting "The record being updated has been modified since read"

    Hi, I'm looking to integrate a product with Service Manager via Web Services. I'm able to retrieve Change record, add Incidents etc. But I'm a little stuck on "UpdateChange" - I get " The record being updated has been modified since read ". My suspicion…

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.