• Issue with Image Display in HTML Email – Version sm9.80

    Hi All, Images within the Service Desk function are either not loading or displaying incorrectly. "<img alt="Logo" src="{http_url}/images/Icon_Logo.png" />" -> not working please help me solve that problem as soon as possible. thanks
  • SLA Alerts/Breaches to HTML Emails - Tailoring Notifications

    Hi Experts, What I am trying to accomplish seems fairly simple in concept, but is turned out to be more difficult than I previous thought. I am trying to create SLA Alerts/Breaches HTML Emails for each of the Service Modules (IM, RF, ChM, PM and SD).…