• Error when login into system "Cannot evaluate expression %1"

    Hello, community! When I login and go anywere or staying on Home Page I get the following error: \date\ Bad arg(1) oper ~= (display,fdisp.1) \date\ Cannot evaluate expression true in false (display,fdisp.1) I understand that this…
  • When I click "List All" through the Report on dashboard - 404 - File or directory not found

    Hello, community! My question is about dashboard and Reports in HPSM. I have 2 identical systems with two identical Reports (including ID and permissions). On the test system, everything works fine, but when I migrate to the production system, when…
  • Urgent: Unusual Idle Sessions/Threads Behavior in HPSM V9.32

    Hi, we are currently experiencing an unusual behavior in HPSM V9.32 and would appreciate your support in resolving the following issues: Idle Sessions/Threads Accumulation: A user with Max Logins: 30 and SOAP API capabilities is being utilized…
  • Add a list in ESSSM menu: To view Closed tickets from past 10 days

    Hi Experts, I have recently started working on HPSM tool. I have got a urgent requirement to add a list in ESSSM menu basically in ess.do portal. Currently user is not able to open the list : 'View Closed Requests' because the number of closed tickets…
  • trigger for schedule table is not working

    Hello. I created a trigger for schedule table After update. In the trigger i call log() function: system.functions.log(“print error”). And nothing work. There is no any action at all, like the trigger is absent. I wrote any code in trigger, but nothing…
  • probsummary stuck

    Hello, One of my customer has a very strange issue. After DB upgrade from SQL 2012 to SQL 2017 the probsummary table only gets stuck (Cannot view, insert or update any record) on random intervals (some times every 1 day sometimes every 3 days) issue being…
  • hpsm Service Level Target Duration Type set as Duration in record

    We are seeing random tickets marked as SLA Breached, when checked we found out that SLT Duration Type is set as Duration in Record with a Record Variable -> "ttc.interval"..... Where can I check its value using HPSM Client and how to change it?
  • seems to be already running hpsm 9.50

    Hello I copied the base to work in a test environment, but it turns out that you need to stop the application server. This prevents the test server from starting on this database. RTE E Starting system: server_live.13080, but system: server_test.13080…
  • How to make condition in Append query in secRights on specific category?

    We have requirement in our environment that for specific request category we need to restrict access to requests opened with the same group only but for specific request category not all of request categories. i tried to add a condition to append query…
  • Request Task Planner - Additional properties

    We are using HPSM 9.41 and I succeedded with activating the "Additonal Properties" on a Request Model with 2 Request Tasks. I also succeeded with creating an Input and Output field - I want either the Closing Comments or the Output from Task1 to be used…
  • HPSM Smart Analytics

    Requirement is to send the request to all Smart Search Content servers from web browser but it is not working, we are planning to run in the application by opening Smart Analytics Assistant(saa) as below 1 In SM Windows client, type "saa" in command prompt…
  • RE: SM 9.40 and Smart Analytics Frequence Questions.

    Requirement is to send the request to all Smart Search Content servers from web browser but it is not working, we are planning to run in the application by opening Smart Analytics Assistant(saa) as below 1 In SM Windows client, type "saa" in command prompt…
  • consuming HPSM web service using c#

    Hi Below is my App.config file and a c# console application code (added web reference to HPSM web services) , any help would be appreaciated. the same i have achevied using java , but my requirement needs the same should be done in .net. how to do ? once…