• Show dashboard homepage in ess.do (service manager)

    Hi Expert. I have a question. can I enable Dashboard as the default login page for the ESS page? Now I can public for end-users by visible the Dashboard function in the ESSSM menu, and they can access it. The second question is when end-users access…
  • When I click "List All" through the Report on dashboard - 404 - File or directory not found

    Hello, community! My question is about dashboard and Reports in HPSM. I have 2 identical systems with two identical Reports (including ID and permissions). On the test system, everything works fine, but when I migrate to the production system, when…
  • [SM] How to configure the button to open the Dashboard?

    Hi All, I have a question. Can open the Dashboard page by clicking the button on the ticket? I mean we know that if enable this on the menu we can access the dashboard page. But, I want to configure that in the DO or the RuleSet. So, at any ticket…
  • How to enable Dashboard for ESS page

    Hi Expert. I have a question. can I enable Dashboard as the default login page for the ESS page? Now I can public for end-users by visible the Dashboard function in the ESSSM menu, and they can access it. The second question is when end-users access…
  • Dahshboard report export issue

    Hello, When we click export to excel button in the dashboard pivot table reports, the export create some files named svgservice. So we can not open the file. Formerly we were able to export them as csv file. Any suggestion about the issue and solution…
  • How to disable Export to PDF in Dashboard?

    Hello experts, do you know how to disable Export to PDF button on Service Manager on Dashboard? Best regards, Dino
  • External URL for SM 9.52 Dashboards?

    Hi, our users really like the dashboards. Now they are very interested wheather or not it is possible to access a dashboard directly by an URL, like the direct access of an Incident or Request. I already tried http://<host>/webtier/dashboard.do?id=nnnnn…
  • Dashboard - Report - Incidents - Requests

    Hello experts, I have a problem with building an query for Incidents, I need to create report that will show all Incidents that are open after 04:00 PM and before 08:00 AM (after 16:00 and before 08:00). I have tried to build query like this: "(flag=true…
  • SRC: How can I remove the dashboard tab from SRC?

    Hello HPSM Gurus, As a part of my requirement, 1) I want to remove/Hide the "Dashboard" Tab from SRC. Application context file only has variables available for deactivationg Support, services or subscription but not Dashboard 2) I also want the landing…
  • Dashboard does not display information from a field

    Hi all, I have a problem creating a dashboard list , in which field information is not shown in certain fields, but the other fields are displayed correctly and reviewing the SQL database these fields have information , but these fields are not displayed…
  • Service Request Catalog: Assistance widget

    Hi,I need to remove the "Assistance" Widget from the SRC dashboards. Any Idea how I can achieve this? Thanks, Sudesna