Popular Tags

  • evattachment collection, how to map?

    Hi experts, how could we map the evattachment collection to send an attachment with Connect-it? where can I find documentation of how to do that?

  • SMAX and Connect-it integration

    Hi I have a problem when integrating SMAX 23.04 and Connect-it 9.91. Connect-it 9.91 provides sample scenarios on how to create requests and how to update them. The problem is with the one on updating (UpdateTicket2Smax). The example shows how to update…

  • ConnectIT Inbound mail exchange with cloud - Office 365 O365

    Hello Experts, My question is regarding email inbound ConnectIT to SM scneario. Trying to create tickets through emails sent to Office 365. My scenario runs well with on-prem email exchange server but not sure what are the details we should provide…

  • Connect-IT EWS issue with emails and attachments

    Hi all We've configured a Connect-IT EWS flow that fetches unread email and creates SMAX tickets, which works for the most part. There are some emails containing what appears to be empty attachments that causes issues though, where the CIT flow encounters…

  • HPSM LDAP to Service Manager Web Services - Contact and CI Creation

    Hi Experts, I have currently configure a Connect-IT (9.60) situation to populate the Contacts and some CIs in HPSM (9.40), it is all ready to go, works perfect in "Test Mode". (LDAP Connector -> Mapping -> Service Manager Web Service) When I run it in…

  • Connect-IT EWS (Exchange) Email Fetch into HP Service Manager Web Services

    Hi All, I was wondering if any of you would be able to shed some light on a simple issue I am running into with HP Connect-IT 9.60 Email Fetch to HP Service Manager Web Services. The Issue: I have a Email Fetching configured pointing to Mapping to Service…

  • Connect-It: Java Error on Launch

    Hello, I am getting an error when launching connect-it 9.6.0. Cannot Start Java - System Error 193, Failed to load JNI Library. I have connect-it installed on my Service Manager App Server with JRE 1.8.0_60. The references I found said that this may need…

  • Question about adding/update records in contact table using Connect-IT Scenario

    Dear folks, We use the enclosed scenario to add/update records to the Service Manager contact table; the input is a text file (sample included) and the scenario either adds a record or update it depending on the existense of the 'Hire' flag at the end…
    • MCC_PROD_SAP_SM3_2.zip

  • Connect-it doesn't work with any scenario

    HI all I have some problem, today i couldn't produce any connector, this button deactivated. In attach u can see screenshots with some errors and connect-it log. In configure the connector button "Test" in test the connection deactivated too. I will glad…

  • Connect-IT Why I can't modify Closed Incidents Through SM WebServices

    Hi Everyone!! Anyone can explain to me why i can't modify the fields from closed incidents using the SM web service (wsdl).Should I activate or enable something? I'm using connect-it in order to modify some fields from closed incidents in batch, using…

  • link from form to another database or WEB-service

    HI all. I have intresting task but don't know how make it: In ess.do self service man must click fill button of field then he must see information from some database (not HP Service Manager database) and fill information from it in this field. Thanks…

  • Connect-it: How do I run multiple email fetching scenarios reading from the same inbox?

    Dear folks, Here's the situation: I have two connect-it scenarios that work by reading emails from the same inbox. Scenario1 is used to close certain tasks in Service Manager and Scenario2 is used to delete operators. I set up the email fetching connector…

  • Connect-IT 9.53.025 TimeZone issue with LDAP Scenario

    Connect-IT 9.53.025 is not recognizing the timezone of the server or what is set in an LDAP Scenario. Seems to always use only UTC time. Which makes all the records offset by 6 hours. I am in Mountain Time and need the offset to be -6 hours. I have set…

  • Problem getting department hierarchy correct using Connect-It

    Hi! I have trouble creating records for file dept with the correct hierarchy (attribute parent), using Connect-It 9.52 and SM 9.31. I have only one company, e.g. named "COMP". My input data is a sdv file containing records like Name;Parent;Description…

  • Unable to get department hierarchy correct using Connect-It

    Hi! I have trouble creating records for file dept with the correct hierarchy (attribute parent), using Connect-It 9.52 and SM 9.31. I have only one company, e.g. named "COMP". My input data is a sdv file containing records like Name;Parent;Description…

  • Connect-IT....

    I do not know if this is the correct forum to ask this is, but I didn't find Connect-IT on the list over Products Forums... Does anybody know how I can edit a document without having to successfully open the connector? The situation is: I'm only gonna…

  • Converting Strings to Dates via Connect-IT

    We use LDAP-Scenarios to fill our contacts table. We want to compare 2 dates in the contact-table (1 date is the last modifikation of the LDAP contact and 1 date is last modifikation date in SM7). Our main problem is, that the LDAP date comes as a string…

  • CIT 4.10 DB connector slow

    Hi Folks, I am using CIT 4.10 with MS SQL 2008. I have a few scenarios that have source DB connector using ODBC. The selected data source is configured using 'SQL Server Native Client 10.0' driver. I noticed that when the scenario runs, it is causing…

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