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How to enable the Universal Search feature for the ESS Page

SonMA

Hi All,

I Want to enable the Universal Search feature for the ESS Page. How can I do that?

Thanks.

Parents
  • 0  

    Hi SonMA

    About the Universal Search feature, do you mean to search all the records including incidents, changes and problem?

    ESS user will not consume license, so it has no access to them.

    Thanks

Reply
  • 0  

    Hi SonMA

    About the Universal Search feature, do you mean to search all the records including incidents, changes and problem?

    ESS user will not consume license, so it has no access to them.

    Thanks

Children
  • 0 in reply to   

    Thank you, Wang.

    I can see it now.

    One more question about this feature, I see that the Universal Search just works when the ID of SD, IM, PM, or ChM has no Special characters.

    So, when the ticket ID like SD2023-12345 this feature does not work (seems it does not allow the - character). have any way to configure that?

    Thank so much.

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