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Facing error 501 in the smartemail inbound log

set user to Email Agent
11/12/2023 17:27:47 9500( 54063) SMIS [INFO][SmartEmailProcessor]: set user to Email Agent
11/12/2023 17:27:48 9500( 54063) SMIS [ERROR][SmartEmailProcessor]: Failed to process it, error code is: 501
11/12/2023 17:27:48 9500( 54063) SMIS [ERROR][Can not move the mail. Exception: ]: Error in MailReceiver.moveMessage. exception:Error calling method: moveMessage Exception (javax.mail.MessagingException: No message find.)

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    Hi Mridula

    501 error code means the request sent to email server was not implemented or failed.

    Would you please to check if the user has privilege to delete or remove email? If the target folder for proceeded email exists?

    Thanks