Verified Answers

If an answer to your question is correct, click on "Verify Answer" under the "More" button. The answer will now appear with a checkmark. Please be sure to always mark answers that resolve your issue as verified. Your fellow Community members will appreciate it!  Learn more

  • State Not Answered
  • Replies replies
    3
  • Subscribers subscribers
    8
  • Views views
    436
  • Users 0 members are here
  • Locked Locked
Related
Options
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

(SM) Support Tip: How to configure proxy for out-bound webservice in Service Manager

Kyoung-hwan Shi
 

Service Manager is integrated with any 3rd party solution through webservice and there are two kinds of webservice communication, in-bound and out-bound.

In-bound webservice  : SM Server(webservice provider) <-- 3rd party solution (webservice consumer)

Out-bound webservice : SM Server(webservice consumer) --> 3rd party solution(webservice provider)

For out-bound webservice, it is required to configure proxy properly according to the location of target systems

 

In Service Manager, we can use common java parameters for proxy setting.

<sm.ini>

JVMOption1:-Dhttp.proxyHost=proxyserver.domain.company.com

JVMOption2:-Dhttp.proxyPort=<port number, e.g. 8088>

JVMOption3:-Dhttp.nonProxyHosts="*.domain.company.com|localhost"

 

When target systems are on the internet and intranet both, it needs to configure nonProxyHosts exactly.

 

These parameters can be used in sm.cfg if setting proxy only for some of dedicated servlets

All parameters of sm.ini affects all of servlets.

Tags:

  • 0

    we added follwing one in sm.in as are trying to reach external web services from service manager but we can see traffic not passing thru proxy

    JVMOption2:-Dhttp.proxyHost=185.46.212.88
    JVMOption3:-Dhttp.proxyPort=80

    log found in sm 

     

    12924( 10288) 11/03/2020 13:13:13 JRTE E Error in doHttpRequest()

    java.net.ConnectException: Connection timed out: connect

                    at java.net.TwoStacksPlainSocketImpl.socketConnect(Native Method)

                    at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)

                    at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)

                    at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)

                    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

                    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

                    at java.net.Socket.connect(Socket.java:589)

                    at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)

                    at sun.net.NetworkClient.doConnect(NetworkClient.java:175)

                    at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)

                    at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)

                    at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)

                    at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)

                    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)

                    at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1156)

                    at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1050)

                    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)

                    at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1334)

                    at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1309)

                    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:259)

                    at com.hp.ov.sm.server.utility.HttpClient.doHttpRequest(HttpClient.java:173)

                    at com.hp.ov.sm.server.utility.HttpClient.doHttpRequest(HttpClient.java:93)

                    at com.hp.ov.sm.server.utility.TopazThread.handleRequest(Native Method)

                    at com.hp.ov.sm.server.utility.TopazThread.processRequest(TopazThread.java:413)

                    at com.hp.ov.sm.server.utility.TopazThread.process(TopazThread.java:339)

                    at com.hp.ov.sm.server.utility.TopazThread.run(TopazThread.java:354)

    12924( 10288) 11/03/2020 13:13:13  RTE E Error calling method: doHttpRequest  in class: com/hp/ov/sm/server/utility/HttpClient Exception (java.net.ConnectException: Connection timed out: connect)

    12924( 10288) 11/03/2020 13:13:13  RAD E Error calling method: doHttpRequest  in class: com/hp/ov/sm/server/utility/HttpClient Exception (java.net.ConnectException: Connection timed out: connect)

     

  • 0 in reply to 

    need to know reason for traffic not able to pass through prox and timedout error

  • 0

    does this applicable also for RestAPI. as we are trying to reach restapi but it is not using the proxy. we checked proxy no connection being found form service manager.

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.