OO 24.1 installation classes.jsa NoSuchFileException

Hi all,

We are attempting to install central V24.1.
However when the installer gets to Deploy Java 17 Insights we get an error.

2025-01-27 16:26:02,667 [INFO ]    copying ./java17 to E:\Program Files\Open Text\OO Central\insights\java
2025-01-27 16:26:11,247 [ERROR]    error copying ./java17 to E:\Program Files\Open Text\OO Central\insights\java
java.nio.file.NoSuchFileException: .\java17\bin\server\classes.jsa

The file in the temp directory does indeed exist.

Has anyone struck this before?

Thanks,
Terry

  • Verified Answer

    +1

    This turned out to be other software on the server blocking this.
    More than likely Dynatrace OneAgent.
    The workaround is when you run the installer, before you click next browse the temp dir the installer was in and rename classes.jsa to something like notclasses.jsa
    Complete the install and in the installed directory find notclasses.jsa and rename it back.