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RPA Bot status "Waiting for Robot"

I have a problem with Microfocus RPA 2020.11 Trial version.
Everything was working fine until at some point processes stopped running because they go from "In Progress" status to "Waiting for Robot"
The robot service is running and there are no other running tasks.

At this point, every run ends with the task status stopping at "Waiting for robot" status after a few seconds

Restarting the machine does not help.

What could be the problem here?
Can reinstalling the robot help here? If so, how to do it in Trial version.

A screenshot is attached.

Regards

Łukasz

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RPA
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  • 0

    Or is there a way to clear the job queue in RabittMQ?
    Or the task queue in RPA Central or RPA Bot?
    Is there any cache I can clear?
    The blocked process problem is blocking my PoC finish.

    Please give me some hint.

  • 0 in reply to 

    Hi,

    Did you try to restart Robot service?

    If you check System Configuration > Topology > Robots in Central, is there the robot available?

    Regards,

    Ramona Stetco

  • 0 in reply to 

    Hi Ramona,

    Yes, many times I restarted the service but also the whole environment.
    The robot is online (screen in below)

    mfrobot_robot.png

    Regards

    Lukasz Burczak

     

  • 0 in reply to 

    Hi,

     

    I can notice that the status of the Robot is NOT_LAUNCHED. 

    As far as I know, that status is set when UFT (which comes together with Robot) si not ready.

    In order to check if UFT is up and running, please see if you have 'UFT Helper Service' in 'Running' state.

    If that service is working too, then I think you should create a support ticket in order to investigate this problem in more detail.

     

    Regards,

    Ramona

     

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  • 0 in reply to 

    Hi,

     

    I can notice that the status of the Robot is NOT_LAUNCHED. 

    As far as I know, that status is set when UFT (which comes together with Robot) si not ready.

    In order to check if UFT is up and running, please see if you have 'UFT Helper Service' in 'Running' state.

    If that service is working too, then I think you should create a support ticket in order to investigate this problem in more detail.

     

    Regards,

    Ramona

     

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