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What’s new in OpenText™︎ AI Operations Management 25.1

by   in IT Operations Cloud

We are pleased to announce the availability of OpenTextTM AI Operations Management 25.1!

Check this blog post for details about our new AI Operations Management Express cloud offering and our new Service Level Management capability. You will also learn how to monitor your MongoDB using agent-based or agentless monitoring and how we have simplified the deployment of our Connector for Oracle Enterprise Manager (OEM).

Note: We are currently in the process of renaming Operations Bridge to OpenTextTM AI Operations Management, but the renaming is not complete yet. Therefore, in this blog article, you will find several references containing the old product name.

Summary of changes

OpenTextTM AI Operations Management Express cloud offering

  • Entry-level on-cloud event management: Operations Bridge Manager (OBM) and Agentless Monitoring hosted by OpenTextTM
  • Quick access to latest innovations: Free up your staff from OBM maintenance and upgrades to take advantage of regular innovations that benefit your operations
  • Includes integrations with OpenTextTM Service Management (SMAX) or ServiceNow® at no additional cost enabling you to implement a Closed Loop Incident Process (CLIP)
  • Includes development environment with Premium features

Service Level Management

  • Create, manage and inspect Service Level Objectives (SLOs) for unique Service Level Indicators (SLIs) that reflect application reliability
  • View the SLO status and error budget for service level and budget compliance

Monitor your MongoDB with agent-based or agentless monitoring

  • Monitor performance, availability, replication and horizontal scaling (sharding) issues in your MongoDB environment
  • Use Performance Dashboards to make better scaling decisions

Simplified deployment of Connector for Oracle Enterprise Manager (OEM)

  • Connector for OEM can now be deployed from OBM to an Operations Agent system – a manual installation of Operations Connector is no longer required.

Details on the offerings and capabilities

OpenTextTM AI Operations Management Express cloud offering

OpenTextTM AI Operations Management Express is a new offering providing event management in the cloud. It allows you to use OBM, our AI Operations Management capability, for event management, and/or our Agentless Monitoring using SiteScope.

AI Operations Management Express is hosted by OpenTextTM, which allows you to take advantage of the fast deployment and free up your stuff to focus on regular innovations that are provided on cloud automatically – while OpenText experts handle the initial installation and subsequent upgrades of the Express offering. 

Figure 1. AI Operations Management Express UI showing OBM events

For monitoring your IT environment, you can use Operations Agents or configure SiteScope Agentless Monitoring. Operations Agents and SiteScope will run on your systems in your company network, be it on-premises or on a cloud environment, and will be securely managed by OBM and Agentless Monitoring in the cloud.

Figure 2. Agentless Monitoring with OpenTextTM AI Operations Management Express

If you already have an on-premises OBM server and want to keep it, you can integrate it into OBM that is part of AI Operations Management Express and use Express with the latest features as Manager of Managers (MoM).

AI Operations Management Express can also be integrated with SMAX and ServiceNow®, enabling you to create incidents in SMAX/ServiceNow® and implement a Closed Loop Incident Process (CLIP).

Furthermore, you get access to a development environment in the cloud with OpenTextTM AI Operations Management Premium features, where you can explore various capabilities, such as reporting and HyperScale Observability for monitoring Amazon Web Services (AWS), Microsoft Azure, Google Cloud and Kubernetes.

For details about our AI Operations Management cloud offerings, see Key Offerings.

Service Level Management

OpenTextTM AI Operations Management SaaS Premium and OpenTextTM AI Operations Management SaaS OPTIC Reporting now include our new Service Level Management (SLM) capability that enables you to define Service Level Objectives (SLOs) that represent contractual agreements of your organization with the service providers and customers. SLOs help you track performance and reliability of the application and infrastructure over time. 

SLOs contain Service Level Indicators (SLIs), which are the accurate quantitative measures of the user experience. They help you determine whether the availability and performance requirements of applications and infrastructure are being met. SLIs represent a proportion of successful outputs and are expressed as a percentage (%).

For example, you can specify the NodeCPUAvailability SLO that uses the following as a SLI: the SLI is good if for every 5 minutes, the CPU usage is below 90%, measured using the average over all samples during that time slice.

Figure 3. Sample SLI criteria

Service Level Objectives (SLO) are target values that SLIs must meet over a duration of time. In our example, you could define, for instance, that the SLO is breached when less than 95% availability is achieved over a period of one week.

To be alarmed before the SLO is breached, you can define additional thresholds for an SLO, as shown here:

Figure 4. Specifying additional thresholds

Additionally, in that context, you can look at error budgets (the maximum amount of time that a technical system can fail without contractual consequences).

You can define thresholds for error budget consumption separately, so that you can alarm your operators to pay special attention to the systems that are about to breach their SLOs.

Figure 5. Defining thresholds for error budget consumption

When defining the SLO, you can look at the preview to check whether your SLO definition is up to date and see the breaches it would have calculated for past data.

Figure 6. SLO definition preview

For more information, see Configure Service Level Objectives.

Once you have defined the SLOs, you can view the SLO status using the SLO Summary dashboard and drill down from there into a SLO dashboard for a specific SLO.

Figure 7. A SLO dashboard sample

For more details, see View Service Level Objectives.

Agent-based and agentless monitoring for MongoDB

Operations Bridge Unified Content for MongoDB is a single content pack that gets deployed as the OBM Management Pack (MP) or as a SiteScope custom monitor offering similar functionality for both OBM and SiteScope and allowing you to monitor your MongoDB using either agent-based or agentless methods for monitoring.

You can monitor the performance and availability of a standalone MongoDB instance, of replica sets and shards.

Sharding is a method for distributing data across multiple machines. MongoDB uses sharding to support deployments with very large data sets and high throughput operations. Using out-of-the-box Performance Dashboards of the MongoDB Management Pack you can see the throughput and the number of DB commands and operations as well as the number of connections over time. All these will help you make best scaling decisions.

Figure 8. Performance Dashboard of the primary MongoDB instance in a replica environment

Furthermore, using our threshold policies, you will be alerted via OBM events before critical problems occur.

Figure 9. OBM events showing critical MongoDB problems

For details, please see Operations Bridge Unified Content for MongoDB 25.1 documentation.

Simplified deployment of Connector for Oracle Enterprise Manager (OEM)

In this release, we have simplified the deployment of our Connector for OEM. Now, it no longer requires manual installation of the Operations Connector software; instead, Operations Agent and Java Development Kit are used. See the Install section for more details.

The OEM Connector uses the JDK to get topology and metric data from Oracle Enterprise Manager and receives events from it via the Operations Agent REST-Web service interface:

Figure 10. OEM Connector using Operations Agent and JDK

More 25.1 release-related details are provided in the OpenTextTM AI Operations Management Release Readiness Webinar. The slides and the recording are available on our Community page here.

We encourage you to try out our new features and enhancements! For further information on our offerings, visit the OpenTextTM AI Operations Management product page, explore our documentation resources and check out our video library and blogs.

If you have feedback or suggestions, don’t hesitate to comment on this article below.

Discover the full range of our products by taking a look at these pages on our Practitioner Portal: AI Operations Management - SaaS, Operations Bridge Manager, SiteScope, Operations Agent, Operations Bridge Analytics, Application Performance Management (APM) and Operations Orchestration (OO).

Events

Read all our news in the OpenTextTM AI Operations Management blog. 

Have technical questions about OpenTextTM AI Operations Management? Visit our User Discussion Forum and keep up with the latest Tips. 

If you have an idea or Product Enhancement Request about OpenTextTM AI Operations Management, please submit it in the Idea Exchange.

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