Hello There,

Few things to note here:

-How many windows servers are affected?

-Has this worked before?

-Once you install the SA agent on the affected server, can you run a communication test and make sure it is reachable? The error you see seems to be related to a problem with the SA agent of the affected server/s so make sure that the SA agents for those servers are reachable.

-Try to run a bs_software manually from the affected server:

C:\Program Files\Opsware\agent\pylibs\cog\bs_software.bat --debug 

Make sure the above command runs fine, otherwise, report which error you see...

Review the SA agent logs:

Linux agent logs:

/var/log/opsware/agent/agent.log*

/var/log/opsware/agent/agent.err*

Windows agent logs:

%ProgramFiles%Common Files\opsware\log\agent\agent.log*

%ProgramFiles%Common Files\opsware\log\agent\agent.err*

Kind regards,

Luis.

-How many windows servers are affected?

I'm only having trouble with one server.

-Has this worked before?
the agent was working before.

can you run a communication test and make sure it is reachable?
yes successful

TCP 3001 and TCP 1002 ports are open. windows firewall is off.

C:\Program Files\Opsware\agent\pylibs\cog\bs_software.bat --debug
- yes successful

-I could not see any errors in the log files. 

INFO "completed way cmd <id:55252000001> <way_url:https://way:1018/wayrpc.py> <username:None> <method:peval> <status:SUCCESS>" - - - - ""

Also ,I ran uninstall software with SA Console. I get an error like below.

Hello,

According to the last error reported, seems like there might be a problem with the spin component. Lets say, the spin component cannot communicate with the SA agent of that managed server you are working with, so I suggest you to run the job and then go to the SA Core you are connected to and check from /var/log/opsware/spin the spin.err log right after you execute the job.

Luis.

Like you said , I've checked spin.err logs. There is no any error message related to the problematic machine. Now , I ran uninstall job for this machine. This job works 1 hour. Then I am getting an error message like below. 

Hi,

Excerpt from agent’s OPSWshadowbotservice.out

Sleeping for 3600 seconds...
poked with command id 55404410001 (srvc_inst_id=68130001, way_url None, way_addr None)
Time: Mon Aug 12 15:19:06 2024: Thread 79688: ERROR: connection refcount suggests that stack frames used in this request were not garbage collected.
While not necessarily a critical issue, this could manifest in performance degradation because of the full gc cycles needed to purge the unused objects as well as increased memory usage for short periods of time.
Please contact Support if component performance is impacted
poked with command id 55405450001 (srvc_inst_id=68130001, way_url None, way_addr None)
Time: Mon Aug 12 15:21:37 2024: Thread 77392: ERROR: connection refcount suggests that stack frames used in this request were not garbage collected.
While not necessarily a critical issue, this could manifest in performance degradation because of the full gc cycles needed to purge the unused objects as well as increased memory usage for short periods of time.
Please contact Support if component performance is impacted
Failed to put results 55395690001 to the Way:
Traceback (most recent call last):
File ".\way.py", line 703, in putResults
File ".\xmlrpc\xmlrpclib.py", line 114, in __call__
File ".\xmlrpc\lcxmlrpclib.py", line 136, in __request
File ".\xmlrpc\xmlrpclib.py", line 192, in __request
File ".\xmlrpc\_pyxmlrpc.py", line 137, in dumps
File ".\xmlrpc\_pyxmlrpc.py", line 80, in dumps
_xmlrpc.error: Error encoding text

Hi Max,

I recommend you to review also the windows update log, sometimes the problem might be coming from the OS of the server, instead of SA...You confirmed there is only just one server affected, so if the problem is bigger, then all managed servers would be affected, is the affected server running the latest SA agent version? If not, proceed to upgrade it...

You are also saying that uninstall job ran fine over an hour, and then what? Did it fail? Because the error I see from the screenshot you shared, is still related to a communication problem with the SA agent of the managed server affected.

Again, I recommend you to reproduce the problem and then gather the windows update log, please refer to this documentation: 

https://docs.microsoft.co\m/en-us/powershell/module/windowsupdate/get-windowsupdatelog?view=win10-ps

Luis.

In addition, review the waybot.err while reproducing the problem, from SA Core run:

tail -f /var/log/opsware/waybot.err

Kind regards.

Thanks,

Yes, I'm running the uninstall job. Normally, it should be done in a very short time. But, it takes an hour and then it gives a timeout error.

btw,  I am getting an error message like below.  

Excerpt from agent’s OPSWshadowbotservice.out

Sleeping for 3600 seconds...
poked with command id 55404410001 (srvc_inst_id=68130001, way_url None, way_addr None)
Time: Mon Aug 12 15:19:06 2024: Thread 79688: ERROR: connection refcount suggests that stack frames used in this request were not garbage collected.
While not necessarily a critical issue, this could manifest in performance degradation because of the full gc cycles needed to purge the unused objects as well as increased memory usage for short periods of time.
Please contact Support if component performance is impacted
poked with command id 55405450001 (srvc_inst_id=68130001, way_url None, way_addr None)
Time: Mon Aug 12 15:21:37 2024: Thread 77392: ERROR: connection refcount suggests that stack frames used in this request were not garbage collected.
While not necessarily a critical issue, this could manifest in performance degradation because of the full gc cycles needed to purge the unused objects as well as increased memory usage for short periods of time.
Please contact Support if component performance is impacted
Failed to put results 55395690001 to the Way:
Traceback (most recent call last):
File ".\way.py", line 703, in putResults
File ".\xmlrpc\xmlrpclib.py", line 114, in __call__
File ".\xmlrpc\lcxmlrpclib.py", line 136, in __request
File ".\xmlrpc\xmlrpclib.py", line 192, in __request
File ".\xmlrpc\_pyxmlrpc.py", line 137, in dumps
File ".\xmlrpc\_pyxmlrpc.py", line 80, in dumps
_xmlrpc.error: Error encoding text

Hi,

Is there any comment related to the my above message ?  I am getting "While not necessarily a critical issue, this could manifest in performance degradation because of the full gc cycles needed to purge the unused objects as well as increased memory usage for short periods of time.
Please contact Support if component performance is impacted"