Cybersecurity
DevOps Cloud
IT Operations Cloud
Sometimes the CI resolution on OBM side might be malfunctioning for some reason, which causes many events to show incorrect or empty CI.
In this case, clearing CI resolution cache might resolve this issue.
Cause
CI resolution cache abnormal
Solution
Please execute the commands below for a CI cache clear and service restart:
1. Stop OBM services:
/opt/HP/BSM/scripts/run_hpbsm stop
2. Remove / Rename the OBM CI cache file:
cd /opt/HP/BSM/Temp
mv CI_RESOLVER_OMI_opr-backend_1_1.mv.db CI_RESOLVER_OMI_opr-backend_1_1.mv.db.bak
3. Start OBM services:
/opt/HP/BSM/scripts/run_hpbsm start
4. Check if the issue is gone.