Hi,

I don't want to test suggestions that are not 100% the solutions anymore. I have tested so many things based on the advices of the Support but it is like a guessing game. It seems noone knows what might cause it, so I feel like a part of a big experiment.

Tell me that you are 100% sure that it will work with 11.20 and I will do it.

By the way we tried to use the 11.20 first and it did not work, then the support told us to upgrade because the LR 12.01 does not support SiS 11.20 only 11.22 .

We pay for the support a lot and still waiting for a solutions after more then a months.

Check and confirm to me if topaz should work in the SiS for LR too, confirm that this is how they should connect and communicate. If so, tell me what can cause it not working and tell me steps how to fix it. But please stop guessing.

Thank you.

Regards,

Aurél

Hi,

I told you that we started with version 11.20 (to be exact: HP SiteScope 11.20 32-bit JVM, Build 3571) and it did not work, so it is not about patching.

Based on your confidence about your own knowledge I tried it again (**bleep**, why did I belive you and wasted my time again?) with the 64-bit version (HP SiteScope 11.20 64-bit JVM, Build 3571) and still the same error happens. No topaz URL.

What's next?

Regards,

Aurél

Hi All,

this is not a suggestion or taks to follow,just a FYI after I tested a bit:

standard SiteScope (not SiS for LR) 11.23 and 11.24 on Windows

When I access

 http://<sis>:8080/SiteScope/cgi/go.exe/SiteScope?page=topaz&operation=config&account=administrator

(or whatever the port for the UI has been set to)
I get the error
 404 - Page Unavailable 
 The page you are trying to access is unavailable.
 

When I access

 http://<sis>:8888/SiteScope/cgi/go.exe/SiteScope?page=topaz&operation=config&account=administrator
I get the expected XML file back
 <?xml version="1.0" ?>
- <PerformanceMonitor>
- <object class="group" name="SGTest" desc="SGTest">
- <object class="monitor" name="Logfile swvm406 server_statistics.log" desc="Logfile swvm406 server_statistics.log" type="LogMonitor" host="swvm406.bgr.hp.com">
  <counter name="lines" desc="lines" />
  <counter name="matches" desc="matches" />
  <counter name="matches/min" desc="matches/min" />
  <counter name="lines/min" desc="lines/min" />
  <counter name="UsedMemory" desc="UsedMemory" />
  </object>

What I observer however is that SiS - when accessing the normal GUI port (for example 8080)

shortyl jumps to the Login page (you can see that the page title changes to "Login - SiteScope"

and only then reports error 404.

I found one CR stating

 AuthorizedIP parameter in the master.config to allow access to only restricted IP addresses is not working anymore

dealing with the issue that using _autorizedIP in master.config can invalidate the topaz URL. 

So in general SiteScope still serves this URL.

Greetings

Siggi

Hi,

I have never used port 8080 for cgi.exe URLs alias Topaz URL, if that redirected in other versions then that's a plus; but not correct way to use it in my opinion.

  if using port 8888 fixed your issue then it doesn't makes sense  because I stated default port is 8888 in my first comment, which you acknowledged you tested:

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@kenneth.gonzalez wrote:
Hi,

What's the port you're using in the URL? by default is 8888, but can be customized in master.config. You're right, for LR integration you need to use SiS for Load Testing. I'm not aware of any change on integration set up so this URL should open fine.

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