ZENworks Service Desk Version Upgrade

Depending on your current version, upgrading to the latest OpenText™ ZENworks release can mean up to 100+ game-changing enhancements. Your organization can find new ways to control costs, boost productivity, secure your endpoints, and protect your data.

In every release, we bring into ZENworks a host of enhancements requested by our customers. Here are select few ideas spread across ZENworks 24.2, ZENworks 23.4, ZENworks 23.3, and ZENworks 2020 Update 3:

• Zero-touch enrollment of Samsung Android™ Devices—added in ZENworks 24.2. 2.
• Device log collection—ZENworks 24.2 lets you collect log files from a device via a Quick Task in ZCC
• Bundle copy and export—ZENworks 24.2 lets you specify a destination folder when copying a bundle and name the export file when exporting a bundle
• Windows® 11 readiness—ZENworks 23.4 lets you see which Windows 10 devices meet the requirements to upgrade to Windows 11
• ZENworks application navigation— ZENworks 23.4 supports navigating between folders in the non-tree view

For a complete list of benefits visit: What’s new in OpenText ZENworks Suite?

Support

Master your upgrade with the right Support.

Maybe you're handling the upgrade on your own but want a little help. Contact our Customer Support team by chat, phone, or service requests. You can also access ZENworks Service Desk documentation, support forums, patch downloads, and more.

Need some reinforcements? Our Premium Support plan enhances your OpenText Business Support with ongoing problem resolution, technical guidance, and strategic support—all from a team of named and dedicated software experts and account managers.

Or if you just need some short-term support, Flexible Credits give you access to upgrade resources, on-site troubleshooting, assessments, and even e-learning. For example, redeem your Flexible Credits at any time and book our Upgrade Assistance package. We'll jointly review your upgrade plan and offer recommendations for improvement, educate you on best practices and help you avoid common problems, to ensure your upgrade proceeds as smoothly as possible. And then we'll be available on-call during the upgrade to offer assistance in the event any problems arise.

Contact us today, we'll review your situation, then suggest one of our Flexible Credits core packages or build a custom offering, utilizing your available Flexible Credits.