OpenText ZENworks Service Desk Community

OpenText ZENworks Service Desk

Dynamic form assignable to existing request

RaveNet

Now that we can use dynamic forms for all new requests, can we also get ability to assign dynamic forms to existing open requests to do: A) data collection from customers and B) technician form collection for todo lists to close a ticket such as…
- 10 months ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Table Field for dynamic Form

hwiesenberg

It would be very useful if there was also a Table Field for the dynamic Forms
- over 1 year ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Make store components optional

Sector_osh

Now that we can add dynamic forms to store items, some of the standard store fields/components are unnecessary. Making the CC field, Request Description box and any inherited fields from the service requests custom fields optional would help to tidy up…
- over 1 year ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Hide Item, Item Type, Classification, Status and priority be hidden from dynamic forms

Sector_osh

Can the Item, Item Type, Classification, Status and priority inherited from the QC be hidden from the dynamic form?
- over 2 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Dynamic Forms linked to Items and or Item Types.

Sector_osh

Version 8.2.1 gives us dynamic forms in the technicians portal when logging requests which is really useful. It would be useful to be able to also link Dynamic forms to either items or Item types and present these through the customer portal. Currently…
- over 3 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Use Dynamic forms to customize New Incident Requests, Service Requests and Store Items

Sector_osh

It would be useful to be able to customise the New Incident Requests, New Service Requests and store items screens using dynamic forms similar to Quick calls.
- over 3 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas

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OpenText ZENworks Service Desk

Dynamic form assignable to existing request

Table Field for dynamic Form

Make store components optional

Hide Item, Item Type, Classification, Status and priority be hidden from dynamic forms

Dynamic Forms linked to Items and or Item Types.

Use Dynamic forms to customize New Incident Requests, Service Requests and Store Items

Resources

Menu

OpenText ZENworks Service Desk

Popular Tags

Dynamic form assignable to existing request

Table Field for dynamic Form

Make store components optional

Hide Item, Item Type, Classification, Status and priority be hidden from dynamic forms

Dynamic Forms linked to Items and or Item Types.

Use Dynamic forms to customize New Incident Requests, Service Requests and Store Items

Resources