OpenText ZENworks Service Desk Community

OpenText ZENworks Service Desk

More information in survey exports

MigrationDeletedUser

Currently, an export of survey results includes the customer information, responses to the survey, and date it was completed. This does not allow for easily identifying which ticket a survey was filled out for, so we are unable to review the incident…
- over 6 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Alerts list should be reworked in Customer Portal.

MigrationDeletedUser

Only one alert is shown in Customer Portal. All other alerts are hidden and accessible only by clicking small grey arrow. Customers are nearly guaranteed to miss them.
- over 7 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Surveys should be added to the Reports that can be automated

MigrationDeletedUser

When running your weekly/daily/or monthly reports, surveys should be able to be chosen as well in the reports. We have vital feedback we would like to see without having to manually look at the Survey each time.
- over 7 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Survey should be sent out with custom link

jskelton

The Survey should be sent out with a unique link so users do not have to log into the system to take the survey. This would allow for a high number of completed surveys by customers. Customers want a quick and easy way to do things.
- over 7 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Send email attachments with notification emails to Customer and Technician CC's

MigrationDeletedUser

Customers and Technicians that have been added as CC's on a ticket don't currently see attachments when an email is sent to the ticket. They see a notification that an email was sent, but not any attachments to the email. If the email refers to an attachment…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
customized answer type in survey

MigrationDeletedUser

The possibility to create own answer type with own answers Example : Answer type scale(worst-best) with "worst, bad, good, better, best"
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Send survey by email when audience type is selected as Customers by ItemType

MigrationDeletedUser

As a technician, I would like to sent survey by email when the audience type is selected as "Customers by Item Type" so that I can increase the survey responses. Currently surveys sends emails if the audience type is selected as "Serviced Customers" etc…
- over 9 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas

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OpenText ZENworks Service Desk

More information in survey exports

Alerts list should be reworked in Customer Portal.

Surveys should be added to the Reports that can be automated

Survey should be sent out with custom link

Send email attachments with notification emails to Customer and Technician CC's

customized answer type in survey

Send survey by email when audience type is selected as Customers by ItemType

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