Now that we can add dynamic forms to store items, some of the standard store fields/components are unnecessary. Making the CC field, Request Description box and any inherited fields from the service requests custom fields optional would help to tidy up…
Similar to ZCC, would it be possible to have a recently/frequently used tab in the ZSD configuration portal.
Useful for example when switching between the configuration and store tabs to make changes to item types being added to the store.
Thanks
Adding the capability when requesting a Store item a final calculation is presented.
Store Item (Hardware/Device, Software, can be configured with a Custom Field(s) or a Dynamic Form with multiple fields to choose from with each displaying a cost individually…
Chat is a major function for todays communication especially with Ticketing and Requests.
Let's bring back a Native Web Chat in ZENworks Service Desk so that;
Don't need a third party chat program
Chat integration populates the Requests Notes…
Currently in ZCM / ZCC Console there is one ZENworks Service Desk Registration at a time.
This connection works great to automate delivery of Items into my Production Service Desk. This also allows for Store Items coming in from ZCM.
If I have a ZSD…
Version 8.2.1 gives us dynamic forms in the technicians portal when logging requests which is really useful.
It would be useful to be able to also link Dynamic forms to either items or Item types and present these through the customer portal. Currently…