OpenText ZENworks Service Desk Community

OpenText ZENworks Service Desk

Possibility to create an incident for each user in a group in one operation.

sukantadash

Currently one request can be created for only one user in one operation. For 20 users, we need to create an incident 20 times. Can we do this in one operation so that each user in a group gets created with one incident in a single operation.
- over 1 year ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Bring Back ZSD Native Chat

ppedron

Chat is a major function for todays communication especially with Ticketing and Requests. Let's bring back a Native Web Chat in ZENworks Service Desk so that; Don't need a third party chat program Chat integration populates the Requests Notes…
- over 3 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Clarify and give admin control over Category search on Self Help page

psumsion

Problem : In the End User Portal (EUP), the Category search on the left hand side of the Self Help page has been confusing. It looks like it could be a general search place, but it is really only to search categories. Current : Self Help Category search…
- over 4 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
.bmp files should work as attachments on the portal and SDs.

GregF

.bmp files should work as attachments on the portal and SDs. The file type which you are trying to upload is not allowed.
- over 6 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Ability to Block Store Items from appearing

ppedron

Ability to remove the promoted store Item off the page temporarily or greying out the Item, essentially Blocking Access to request. Allowing for a prompt of why it is currently not available. Example; a change to a ZENworks bundle application (newer version…
- over 6 years ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas

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OpenText ZENworks Service Desk

Possibility to create an incident for each user in a group in one operation.

Bring Back ZSD Native Chat

Clarify and give admin control over Category search on Self Help page

.bmp files should work as attachments on the portal and SDs.

Ability to Block Store Items from appearing

Resources

Menu

OpenText ZENworks Service Desk

Popular Tags

Possibility to create an incident for each user in a group in one operation.

Bring Back ZSD Native Chat

Clarify and give admin control over Category search on Self Help page

.bmp files should work as attachments on the portal and SDs.

Ability to Block Store Items from appearing

Resources